Samsung forum

Resolved Question

Samsung Blu-Ray connected to home theater sound cutting out.

by elrosen / August 2, 2012 8:15 PM PDT

I connected my Samsung Blu-Ray BD-D5500 to my DVD player/home theater HT-D350K with an optical digital line. Although the speakers work fine when I play a DVD directly off the DVD player, when I play a disc on the Blu-ray player, the external speakers cut out every few seconds. No problems with the sound coming out of the TV's speakers. Any ideas on the cause?

Thanks.

elrosen has chosen the best answer to their question. View answer
Discussion is locked
You are posting a reply to: Samsung Blu-Ray connected to home theater sound cutting out.
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Samsung Blu-Ray connected to home theater sound cutting out.
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Best Answer chosen by elrosen

Collapse -
Update: Samsung Blu-Ray connected to home theater sound cutt
by elrosen / November 3, 2012 6:59 PM PDT

Ok. The problem came back even after cleaning, so I realize now that it probably *wasn't* the dust that was causing the problems. The problem occurred when the DVD player/home theatre was connected to the TV via HDMI at the same time that it was connected to the blue ray via optical cable.

As soon as I disconnected the DVD player from the TV and had it only connected to the blue ray player, the sound worked fine. Not exactly sure why this should be a problem, but it was.

Thanks anyways.

Collapse -
Answer
In a recent discussion
by R. Proffitt Forum moderator / August 3, 2012 3:20 AM PDT

It was the optical cable or some dust where it shouldn't be.
Bob

Collapse -
Thanks!
by elrosen / August 15, 2012 7:29 AM PDT
In reply to: In a recent discussion

Tried cleaning out the optical jacks at first, but it didn't work. Finally went out and bought a new cable. Also didn't fix the problem.

After that, I blew in every part of the Blu-ray player and home theater system in order to remove any dust. That did the trick.

Thanks for your help!

Collapse -
Good to read this.
by R. Proffitt Forum moderator / August 15, 2012 7:32 AM PDT
In reply to: Thanks!

My regimen with the canned air is every few months. Sometimes you find systems that are many years old and you can guess you need a dust mask when you do the work.

Again, thanks for the update.
Bob

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

FALL TV PREMIERES

Your favorite shows are back!

Don’t miss your dramas, sitcoms and reality shows. Find out when and where they’re airing!