Samsung forum


Samsung Blu-Ray audio cuts out during Netflix

by rgoodinlsu / February 16, 2013 12:04 PM PST


I have a Samsung BD-D5700. Whenever I stream Netflix the sound will randomly drop and I have to hit the volume either up or down on the remote and it will come back. The BD is connected directly to the TV via HDMI and I'm using the TV's speakers for sound. The TV works fine when I'm watching digital cable, ect. and the cut outs are random - sometimes it will do it every 3 minutes, sometimes once a movie, sometimes not at all.

I've seen some different sound issues but I haven't seen this one. Is anyone else experiencing this? Any ideas how to fix it?

Many thanks!

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All Answers

Collapse -
Re: Samsung Blu-Ray audio cuts out during Netflix
by Samsung_HD_Tech Samsung staff / February 18, 2013 3:25 AM PST
Collapse -
Sound cuts in/out on Netflix streaming to Samsung TV
by frugum2 / November 7, 2016 2:08 PM PST

I've had the same problem for years --
Went through changing router, HMDI cable, adding a booster, etc.
Finally saw a blog that recommended changing the Samsung sound setup from 5.1 to normal stereo -- PROBLEM SOLVED - So far, so good.

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