Samsung BD-P3600 stuck at load

Just updated the firmware tonight. The update went perfectly through all steps and did the expected shut down. Later, I powered it up to watch a BluRay and it refused to load. Hangs on the "load" with the blue bubble back ground on the computer. Even if there is no disk in the unit, it won't let me through to network discovery or anything else. (no netflix, pandora, etc)

Looks like a corrupt firmware image to me.

I did try the remedies you recommended above, they didn't solve the problem.

Thanks for your help

SolakJP,

Try holding the FF>> button down (15 sec) to see if that option allows you to reset the unit enough to try the STOP hard reset. I'd recommend doing so with an empty disc tray.

If that doesn't work, you might try calling Samsung's customer service center for more troubleshooting options, or service.

--HDTech

Player started having issues playing certain BD discs and would not play certain BD discs. From reading similar problems online, it was recommended to upload the latest firmware. After firmware update and successful loaded and shutdown, upon powerup, player now hangs in "load". Other than power-on, the only thing that works is tray open and close and upon closing, the player hangs in "close" mode until I physically turn off the player. I'm pretty sure the firmware is corrupted. BUYER BEWARE ... Samsung isn't owning up to this problem so you're on your own.

HDTech

I tried your suggestions with no luck. I did get a different message on my screen though. It Said "Not a supported mode". The screen then kept flashing with no bubble screen. Samsung says send my unit to them with $110.00. This unit worked like a champ before the firmware load. How about some kind of recall on this.

HDTech, I will call and check with support as none of the suggestions worked. Thanks for helping however.

General Rant:

I had better get something other then "send us money". It is pretty obvious that this is a firmware problem and given the fact the machine has nag screens that pop up every time you turn it on, asking for you to dl the latest firmware... Samsung had better fix this one on their dime.

Rant mode off...

So, since they probably aren't going to do that... HDTech, is there a pdf of the service manual for this unit that you could make available? Even under the table? Is the service manual purchasable?

Is there an internal jumper that clears the unit back to a default firmware similar to a computer mobo? There has got to be some other method of reseting the FW other then popping out the bad chips and putting them on an eprom burner. (that's pretty old school and really bad design in this century).

I am a video engineer, so you can bet if Samsung doesn't honor their moral responsibility to fix what they messed up with a bad download, I'll look under the hood myself.

But thanks again for hanging out here and trying to help.... If I discover something that fixes it, I'll post back.

conan107,

One other option I might suggest, since you're noting that there's a "Mode Not Supported" message, is to connect the player to your TV using the yellow composite (video AV) cable and change the output resolution of the player in the player's menu.

If the bubbles appear and then nothing at all, it could be that the resolution isn't set to 720p or higher, which can cause the Mode Not Supported message.

--HDTech

HDTech

I tried your suggestion. I disconnected my HDMI cable and installed a composite video cable from the player to the TV. BLACK SCREEN. I'm tired of this nonsense. I bought an LG BD570 from Best Buy today for $199.99, unplugged my Samsung and plugged this in. Up and running in 5 minutes. Wireless Internet ready (doesn't need a dongle.) and more features than my 3600. Without any firmware updates, it plays AVATAR and IRONMAN II faultlessly. If Samsung ever finds out what they did wrong to this 3600 (and if they publish a fix!), I may use it as a spare. Otherwise, I have another doorstop. I will continue to monitor this website to see if my fellow doorstop owners have any luck with a fix. Thanks for the help.