Have you tried updating the firmware on the unit?
You might also try removing the profile from Netflix and reset your Blu-Ray player it up with a new profile on Netflix. In some cases, this may solve the issue.
For the picture loss, have you tried changing the output resolution in the player's menu?
I have a Samsung BD p3600, so far I have never had any problems with playing disks. My problem has been with Netflix watch it now, which has become our main use of the unit.
Periodically and without any clue as to why, when I start a watch it now movie the video will not start, the signal just drops and the TV indicates that nothing is being outputed to it and the display on the player counts like it is playing a movie.
I have switched around hdmi ports, tried different cables and inevitably, this problem will resume. Once it does it, I have to power down the player and power it back up to get it outputting again.
Sometimes I can go back and it will then play the watch it now movie I was trying to play, sometimes it will stop outputting a signal, sometimes I can start and restart 3-4 times and it will start playing the movie I was trying to play. It hits movies randomly and you never know when it will do it but it is always at the start up. Sometimes it will even start the first 3 seconds and you will see the screen then it will drop and the TV indicates it is no longer receiving a signal from the blu-ray player.
Any ideas as to what the problem is or what the solution is?
I have had this problem for a while and never addressed it however I am getting closer to the end of the warranty period and want to get it sorted out. I called customer service today and they couldn't grasp the exact problem and wanted to troubleshoot it. However that seemed pointless because it is an intermittent problem, you could change a million settings and never induce the failure or never see the failure, until I go and try to watch something on a saturday night and it will fail again.
Thanks in advance for any insight or solutions to this problem.