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General discussion

Samsung BD-P1600/XAC can't play newer Blu-rays

Apr 9, 2011 5:55AM PDT

Very disappointed in this player. It is basically just a DVD player. It can't play newer Blu-Ray discs. My daughter received Despicable Me combo pack for Xmas. Could only play the DVD not the Blu-Ray. The Blu-Ray just hung while loading. The improvement made by the newest firmware upgrade as of Mar 16/11 was to have a page come up that says this disc can't be played. I'm really impressed how Samsung supports their products. Not. WARNING -- Stay away from Samsung products. I bought 2 TV's & this Blu-Ray player in 2009. Samsung stopped supporting 2009 products in 2010. Unless you want to buy new electronics each year, stay away from Samsung. By the way, this particular Blu-Ray disc plays fine on other players.

Discussion is locked

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Samsung BD-P1600/XAC can't play newer Blu-rays
Apr 11, 2011 9:49AM PDT

BarryDidier,

I'm sorry to hear that you're having a problem playing Despicable Me on your Blu-ray player.

We continue to support the products, as evidenced by the March 16, 2011 firmware update for a 2009 product. Most cases when you are presented with a screen that reminds you to have the latest firmware update, it can usually be bypassed by pressing the FF>> button on the remote control or the player itself.

If after the firmware update you're unable to play a disc, it may be because the Studios released a new copy protection technology recently (which is why updates are required), or the unit itself may require service. I recommend contacting the Samsung customer service center in your region for further troubleshooting and assistance.

--HDTech

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Firmware upgrade
Jun 27, 2011 11:01AM PDT

Just applied the June 2011 firmware upgrade 2.17. I still get "This disc can't be played" when I try to play it on the BD-P1600. Although Samsung says it still supports 2009 products in 2011, the fact that this 2010 Blu-Ray disc still won't play is proof they don't.

As I said above I also bought 2 Samsung LCD TV's. I paid a premium for a LN40B750 because of the "apps" feature. Forget about it, 2 years later & still the weak original set of apps. The TV won't update the firmware any further because it already has firmware more advanced than the website! I assume the the higher firmware upgrades were removed because of problems. The TV picture is great but if you want a "smart" TV just purchase the best basic model and get yourself an Apple TV to add features. You'll save money & tons more features.

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Support it then!!!
Aug 1, 2015 1:31PM PDT

I have firmware 2.21 XAC installed. Barely any bluray movies will work. About an 80% FAILURE rate. DVD movies play just fine. Support your products? Does not seem like it.

But hey, just blame it on my faulty unit.

You know of any fixes 4 years later?

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Poor After Service
Feb 2, 2012 12:18PM PST

Having lived and worked in Korea, I have always been very favorably impressed by the after-service of nearly every Korean manufacturer. Now that I am back in America, I have just had a three-week run-around from Samsung because the US site does not permit me to update the firmware for my BD-P1600 blu-ray player. It turns out that the player is BD-P1600XAC rather than BD-P1600XAA -- the Canadian version rather than the US -- therefore Samsung in the US won't support it. When I try to access Canadian Samsung for support, I am prevented from doing so (perhaps because I am in the US). Welcome to idiots-in-charge.

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Be sure to include those governments in your source of "ire"
Feb 3, 2012 12:08AM PST

Canada for example demanded that we have an office in a city of their choosing and many other rules. Since the governments want control over content and players this has lead to the fragmentation you are writing about.

It's not the company's fault entirely.
Bob

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Government is part of the problem
Feb 3, 2012 2:16PM PST

It is the job of a corporation to manage around governments. If it cannot do that, it must refrain from seeking world markets.

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Government is part of the problem
Feb 3, 2012 7:35PM PST

fredricwilliams,

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Universal Stupidity
Feb 3, 2012 11:01PM PST

I agree with you that it seems many corporations are unable to work globally -- they are able only to have global names with local and incompatible products and no cross-border service. Since millions of people live and work outside their home countries, this seems rather stupid, however,

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Maybe an idea?
Feb 7, 2012 3:52AM PST

fredricwilliams -

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If a company managed around like that.
Feb 4, 2012 1:36AM PST

It would find themselves under fire from said governments.

But that's a DIFFERENT discussion. Do I read now that this is a grey market unit? Ouch. Ouch. Dang!

What a way to learn this lesson. You see this in cameras, laptops and other things. My advice is to not do that again.
Bob

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GRAY?
Feb 4, 2012 5:11AM PST

using "gray market" as you do, had I bought a Korean player in Korea, it would now be "gray market" in the US. If I bought a US player when I was in Korea, it would have been "gray market" when I bought it from the US.

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I too have lived in other countries.
Feb 4, 2012 5:29AM PST

It does not change how our governments have meddled with such and created this mess.

In Canada it was interesting to see how their gov dictated where the service center was and more.

Your ire is misplaced.
Bob

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Well..
Feb 7, 2012 4:02AM PST

fredricwilliams - In other words, for you stay-at-home provincials, all people who move from one country to another should buy a new player for each move.




And re-purchase movies in those regions too. It's far bigger than a Blu-Ray player.

http://en.wikipedia.org/wiki/Regional_lockout

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Exactly
Feb 7, 2012 5:17AM PST

While governments are a barrier to almost everything, effective industry must find successful workarounds. The problem is nothing new -- here is what Henry Thoreau wrote about it in Walden a in the mid-1800s: "Trade and commerce, if they were not made of Indian rubber, would never manage to bounce over the obstacles which legislators are continually putting in their way,"

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Then you see the problem?
Feb 7, 2012 5:33AM PST

If a company was to try to get around the government's agenda, laws and more then you find they are usually thrown out.

You seem to understand this and I read the REGION issues with the media which is something bigger than that player in pure dollars.

-> Talk to your governments. Unless you want to be ruled by companies.
Bob

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done with samsung
Feb 3, 2012 11:21AM PST

Samsung Plasma Tv and Dlu-Ray player all went belly up at 1 year old, within months of one another. I guess if they don't break you have to buy a new one. The electronic world of today, if it lasts a year that's all they want. Throw away electronics.