I'm sorry, but it seems you were misled. While the BD-EM57C has many fantastic features, such as the Smart Hub apps platform, it doesn't include the web browser. If that's a crucial feature for you, as you stated, you'll want the BD-EM59C. It's the next step up in the series. Again, I apologize that the information you received was inaccurate.
This weekend I purchased the new blu-ray Samsung BD-EM57 because the sales rep told me that with this machine I'll be able to go online using my TV and I'll be able to brows the net. I have tried for several hours with no success. I updated the device and I was able to connect to Smart Hub and Netflix and some of the offered channels however the reason I bought this BD-EM57 is to be able to surf the net on my TV set! Is this possible or should I send it back??