Samsung forum

Rant

SAMSUNG BAD SERVICE

Having placed an order for a samsung S7 on the 4th march with the expectation of receiving my package on 8th march before it gets lunched, it turn out not to be the case. I waited and waited and even as write the phone has not arrived. I contacted the samsung customer support service on the phone and for 45 mins no one answered my call and this happened twice on separate days. I also wrote several email to the customer support team and it took a week for someone to reply my email with the only words saying "we are sorry for the belated reply. ... unfortunately we are experiencing high volume of demands and your order is in the queue since we have run out of stock". . Honestly, i thought samsung was better than that. Having used iPhone for the last 8 years I thought this was the time to change and try something new with samsung. This first experience has certainly not worth the price. I checked my bank account and samsung have already taken money out of my account already. Worse of it all, when I visited the local samsung shop I found out that there were more than enough of the phone selling out there and when I spoke to the store I was told the samsung shops and online shops do not share the same system so they could not help trace my parcel or do anything with it.
ORDEER NUMBER 6349-5517-D105

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