General discussion

Samsung Auto Backup device

I have a new Samsung Auto Backup HD device and I have sucessfully managed to do a "first backup". I now want to do a manual backup and I keep getting the error "cannot access the selected backup device". I can see the device using windows explorer and I can open files from the HD. I have also tried changing USB ports.

Does anyone have any ideas?

Discussion is locked

Follow
Reply to: Samsung Auto Backup device
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: Samsung Auto Backup device
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Comments
- Collapse -
Samsung Auto Backup device

I have exactly the same problem. Tried some restore and it works fine.

- Collapse -
Auto backup - cannot access device

For what it might be worth, I had the same problem.
I reinstalled the software and created another directory as backup location. The only other differences from my original attempt (that I'm aware of!) was that I left options "turn off after completion" and "minimize during backup" unchecked, and that I selected real time mode.
Now it seems to work anyway... But I haven't dared to try and change anything after that, so I don't know if it would keep going if I e.g. changed it to normal/scheduled mode.

- Collapse -
Check firewall configuration

Dear cgaster,
check your Windows firewall configurstion (or disable it to verify if your problem is firewall related).

You can create a firewall rule to allow incoming connections on any port for the program "C:\Program Files\SAMSUNG\PC Auto Backup\WiselinkPro.exe".

Verify also that SAMSUNG WiselinkPro Service is running (run services.msc from command line).

Marco

CNET Forums

Forum Info