General discussion

Samsung Auto Backup device

I have a new Samsung Auto Backup HD device and I have sucessfully managed to do a "first backup". I now want to do a manual backup and I keep getting the error "cannot access the selected backup device". I can see the device using windows explorer and I can open files from the HD. I have also tried changing USB ports.

Does anyone have any ideas?

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Reply to: Samsung Auto Backup device
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Samsung Auto Backup device

I have exactly the same problem. Tried some restore and it works fine.

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Auto backup - cannot access device

For what it might be worth, I had the same problem.
I reinstalled the software and created another directory as backup location. The only other differences from my original attempt (that I'm aware of!) was that I left options "turn off after completion" and "minimize during backup" unchecked, and that I selected real time mode.
Now it seems to work anyway... But I haven't dared to try and change anything after that, so I don't know if it would keep going if I e.g. changed it to normal/scheduled mode.

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Check firewall configuration

Dear cgaster,
check your Windows firewall configurstion (or disable it to verify if your problem is firewall related).

You can create a firewall rule to allow incoming connections on any port for the program "C:\Program Files\SAMSUNG\PC Auto Backup\WiselinkPro.exe".

Verify also that SAMSUNG WiselinkPro Service is running (run services.msc from command line).


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