Samsung Ativ 500T - Updating to 8.1, Day 2...

Nope. The only option left is to send the tablet to Samsung at your own expense and hope they can fix it.

I ended up buying a new (non-Samsung) tablet.

I'll try calling them if I can't get this working and I'll post the results, if any.

After installing the 8.1 update a third time, after ensuring every single Windows update and Samsung update in SW Update are installed, it failed.

I have successfully reinstalled Windows and updated to 8.1 in the past using the exact same procedure I'm using now.

I was also running 8.1 beforehand. I've reinstalled it and updated it before too, and it worked. Something has changed.

So I tried a bunch of things, including contacting Samsung support. They want me to send the device in - nope.

So I decided to format the disk and install Windows 8.1 from USB

Unfortunately the Windows download from Microsoft.com doesn't recognize the Windows key stored in the UEFI BIOS, so I'm installing a pirated copy. Bring it, Microsoft.

The installation just began so I'll update when it's finished.

If you're going to try this, I have some extremely important pieces of information:

1) Do not delete any partitions on the hard disk unless you are willing to lose the ability to recover from the recovery partition

2) Download all the drivers via SW Update by the method described here: http://www.aidanfinn.com/?p=15632

3) You will need a USB hub (Powered. If it's unpowered you will need a low-power USB flash drive.), a USB Keyboard (A mouse helps), and a USB flash drive.

I was going to try putting on Windows 10 Technical Preview, however I have read somewhere that another user couldn't get the WIFI working on Windows 10.

Just to confirm for readers, WiFi does work on Windows 10. Everything works but the sound.

And built-in HUAWEI 3G Mobile module aslo not working....

If it used to work before the upgrade to Windows 10 and didn't work immediately after the update, your choices are:
- go back to the old Windows
- find (on the makers site) and install he Windows 10 driver for the hardware that doesn't work
- replace the hardware that doesn't work by hardware that is compatible (in this case that probably means a external 3G module to put in a USB slot).

Kees

Reinstalling Windows 8.1 from USB worked if you want to try it. Good luck.

The problem is the sound driver.

Boot the tablet in to safe mode, disable the Reaktel I2C sound driver and it will boot.

I haven't found a working sound driver yet...

Thanks for all the good advice....you have saved me a lot of wasted hours. I am in the middle of the re-install from USB. Am curious if it hung up on you again after the re-installation? I will look for the sound driver. Thanks

I had the same bloody problem for over two weeks where I couldn't re-install Windows 8.1 after the massive Microsoft update in the 2nd week of March.
I tried everything to no avail but I finally was able to get back to Windows 8.1 through a fresh Windows 8.1 installation via ISO USB stick made using Microsoft Media Center.
Windows 8.1 installed but nothing worked as all the drivers for missing so I had to update all the drivers.
Once again it didn't boot until I found out that the Realtek I2C sound driver was the issue.
I found a the latest audio driver which solves this issue, you can download the file from here:

http://sciencespaces.com/search/Realtek+I2S+Audio+Codec/

Download the 86.3 Mb file and decompress it to a separate folder. Go your Realtek audio codec in Device Manager and update the driver using "Browse my Computer" and selecting the folder where you uncompressed the driver file before. Reboot your computer and the problem should be fixed.

I hope this helps you guys.

I had to find this solution the hard way where contacting both Microsoft and Samsung was of little use especially Samsung where they kept trying to make me pay for their extended premium technical support which is a crock of ****.

I'v had this same tablet for work since Jan 2013 & upgraded to 8.1 as soon as it was released & tablet worked as expected until 2 weeks ago. ... did updates & restarted & tablet got hung on SAMSUNG Splash Screen with spinning dots .... forever. Had to manually reboot with same result. Tried safe mode & was OK, but would not reboot into windows past the spinning dots on SAMSUNG Splash Screen. I tried restoring to an earlier point, but it said no restore points found even though I had them, so finally, in safe mode, I copied all files to a micro SD card & tried System Refresh ... would not work. So I did factory reset, installed all windows & Samsung updates & then tried 8.1 upgrade. Installation went well until final re-start & same spinning dots with blue led camera light blinking for hours until I push & hold the power button & when it restarts it says reverting to prior OS .. I tried this 5 or 6 times & same results! I'v had Samsung on line help review & test the tablet & found nothing wrong. They said send it to nearest service center, but that's 1500 km away & will be a last resort, as the tablet is out of warranty.

today, I am trying calvin6608's solution & will see if it works. ... Stay tuned!!

nope, this did not work for me & just as windows was in the final stages of upgrade, the blue face telling me my pc ran into a problem and needs to restart. DRIVER_POWER_STATE_FAILURE.


very, very frustrated!!!!!!!

Didn't work for me either...got the same blue screen error.

Have you guys noticed that you can install the sound driver and just not restart and the sound works fine? As a temporary fix we can disable installation of automatic updates (so it never restarts) and just remember to disable the sound card before shutting it off or restarting it.

I wonder if a Task in Windows Task Scheduler could do this automatically. Hmm...

Scratch that. It works for a bit until it BSOD's. Also, the light next to the camera flashes just like it does when booting with the driver installed.

If you perform a clean install with a Windows 8.1 USB ISO created via Microsoft Create Media 8.1 page it will work. Just don't delete any of the existing Samsung Recovery partitions in case you need to use it sometime down the road.

A few things to note though as per
http://www.aidanfinn.com/?p=15632

1) You will need to backup all the Samsung utilities and drivers on a separate USB Drive for easy access to rebuild. Use Samsung SW Update for that.

2) You will absolutely need a keyboard which can connect to the tablet as you won't have touchscreen functionality after the Windows 8.1 installation. Basically all the HW drivers will be missing except the Microsoft generic ones.

3) YOU WILL NEED TO INSTALL WINDOWS 8.1 UPGRADE VIA A SAFE BOOT NOT THROUGH A REGULAR BOOT OR IT WON'T WORK PROPERLY. THE REASON BEING IS THAT THIS WILL BE A CLEAN INSTALL OF WINDOWS 8.1 INSTEAD OF JUST UPDATING AND REFRESHING THE FILES FROM 8.0 TO 8.1
RUN THE SETUP TO INSTALL WINDOWS 8.1. Run msconfig to select the safe boot environment

4) After successfully installing Windows 8.1 and re-installing all the drivers you will still need to disable the Realtek audio codec for each REBOOT to make it boot again. You can enable the audio codec during normal operation but disable it before you shut down your tablet or else it won't be able to boot.

I guarantee this will work and you will have Windows 8.1 installed but the troublesome issue with the Realtek audio codec still exist.

This is basically how I "fixed" mine, but I can't enable or even install the audio driver. If I do the sound works for 2-3 minutes then BSODs. Fortunately at the moment I only use my tablet to remotely access my desktop (because the thing's too slow to use for anything else), to which I have connected some wireless headphones. The only other thought I've had to solve the audio problem for now is some small bluetooth speakers.

So I thought this solution might work and was going to post it, but I kept getting a BSOD if I leave the driver installed. Maybe you'll have better luck if you want to try fiddle with it. Take it or leave it:

Basically I created 2 tasks in Computer Management. One installs the sound driver on boot. The second deletes the sound driver from c:/system32/drivers 3 minutes later. It seems to hang on shutdown, but that's not too much of a problem - just hold the power button.


Note: You will need to download the sound driver installer through the SW Update utility.

1: Put the driver files somewhere you'll remember. This should include the Setup.exe and all necessary install files. You will also need to create a .bat file with the following contents: "move c:\windows\system32\drivers\rtii2sac.sys" without the quotes.

2: Right Click on Computer, then click Manage to open Computer Management

3: Open Task Scheduler and Create a New Task

4: On the General tab, name it something like "Sound Driver Install" and select "Run with highest privileges"

5: Open the Triggers tab and click New. From the drop-down menu select "At log on". Select "Stop the task if it runs longer than" and set it to 5 minutes. Click OK.

6: Open the Actions tab and click New. Click Browse and locate the Setup.exe for the sound driver installer. Click OK.

7: Open the Conditions tab and uncheck "Start the task only if the computer is on AC power".

8: Open the Settings tab. Select "Run task as soon as possible after a scheduled start is missed". Select "If the task fails, restart every:" and set it to 1 minutes, 10 times. Unckeck "Stop the task if it runs longer than 3 days". Leave the rest as-is. Click OK.

9: Create a new Task. Name it something like "Sound Driver Delete" and select "Run with highest privileges"

10: Open the Triggers Tab and click New. From the drop-down menu select "At log on". Select "Delay task for:" and set it to 2 minutes. Click OK.

11: Open the Actions tab and click New. Click Browse and select your .bat file. (The .bat file only needs to contain the following string: "move c:\windows\system32\drivers\rtii2sac.sys"). Click OK

12: Open the Conditions tab and uncheck "Start the task only if the computer is on AC power".

13: Open the Settings tab. Select "Run task as soon as possible after a scheduled start is missed". Select "If the task fails, restart every:" and set it to 1 minutes, 10 times. Unckeck "Stop the task if it runs longer than 3 days". Leave the rest as-is. Click OK.


Now, when the tablet boots up, it will automatically install the sound driver, then 3 minutes later the second task will delete the rtii2sac.sys driver file from the system32/drivers directory that is causing the device to hang on boot. The tablet will hang on shutdown and restart but holding the power button for 3 seconds at this point will shut it off.

To test the tasks, right click the Sound Driver Installer and click Run. Wait for the installation to complete, then right click the Sound Driver Delete task and click Run. Check C:\Windows\System32\Drivers to ensure rtii2sac.sys is gone. If so try restarting the tablet. If it hangs on shutdown hold the power button.

I followed the instructions from the site you mention and did the clean install of 8.1 but as per Jian5 it didn't correct the problem. It started up with 8.1 giving the impression that it had solved the problem but after reinstalling the drivers with SW update it hung again on reboot.

I had reset the ATIV to factory before downloading the 8.1 installation from the Microsoft site http://windows.microsoft.com/en-CA/windows-8/create-reset-refresh-media . I was not prompted to enter the Windows 8 licence key (though Jian5 was). There is free software that claims to be able to extract the windows key from the BIOS - I did this but can't say if it was legit or not as I wasn't prompted to enter the key. You do need a keyboard as the touch screen won't work until you reinstall the samsung drivers.

The downside to the clean install is that I can no longer restore to factory (win. . I am resigned to doing as Jian5 mentioned and disabling the Realtec 12S audio codec before reboot and also making lots of restore points. Everything works fine with the driver disabled ....except of course there is no sound. My unit has driver ver. 6.2.9600.3082 dated 2013-10-20

Not sure why Samsungs only response is to send the unit in - I think if one of their techs started up an ATIV 500T with win. 8.1 they would see the problem for themselves.

I recall and you can research something about 64 bit Windows 8 issues in that day and class machine.

Samsung needs to address this directly.
Bob