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Samsung Appliances and Customer Service

by Ceilia3713 / April 21, 2015 9:25 AM PDT

We purchased all new appliances for our first home that we bought in September of 2013. They all happen to be Samsung and includes a Refrigerator, Microwave, Dishwasher, Range, Washer, and Dryer. So far we have had a huge issue with our Fridge and now with our Range.I am currently in my 9th month of pregnancy so when all this happened I was 6 and 7 months pregnant. When we went to sleep our fridge was perfectly fine; however, when we woke up the fridge temp was at 70 degrees and the freezer temp was at 60 degrees. Needless to say, all of our food had either spoiled or thawed out, in which we could not eat. I called Samsung because there was an error code saying that the compressor had broke. At this point the fridge was 16 months old. No reason for this to happen. Well, Samsung sent out a technician to make sure that the part was indeed covered by their 5 year warranty, in which it was. The compressor was ordered along with an air dryer. The part came within days but a technician could not come out here for a week. So one week without a fridge or backup. Not so bad. Well the technician comes, replaces those parts, then says that our fridge has been leaking freon, which is toxic. So what does he do, he re-fills the compressor with the toxic freon and says call when the fridge acts up again. Should be okay for a few months. Go grocery shopping, fill fridge, just to have the temps go up over night again and ruin our food again. We are now out over $800 in food. Call back, they send out the 3rd technician. This one finds the leak and orders the part. Now mind you, at this point it has been a month without a fridge, I am going into my 7th month of pregnancy, and Samsung tells me that they will only compensate $200 in food loss because it is not their responsibility and that it is not their policy to give us a temporary fridge while this one is being worked on. May I add that I also have a now 20 month old so she was only 16 months at the time. So the part gets delivered and I have to wait over a week for not he 4th technician to come out. Once she gets here, she opens the box and the part is damaged. I am beyond frustrated and due to all the stress I was having complications with my pregnancy. The woman orders the new part. I call Samsung again for the 100th time and tell them that this whole situation is b.s. and that I want my money back. I do not want another Samsung fridge and that it is unacceptable to leave a person without a fridge for this long especially one that is pregnant and has a young child. The customer service rep told me that they were going to hang up on me because I used the words b.s. In the end, it took me a lot of phone calls, 2 months without a fridge, and a few pregnancy scares to get refunded. Oh and Samsung does not have a phone number for their refund and exchange department so you have to go through everyone else and their family. Well now 2 months later and I am having issues with our range. The stove portion works just fine but the oven, not so much. It does not keep it's temperature. I am at a loss of words as to what to do. Trying to talk to someone from Samsung is like talking to a brick wall. I do not feel as though we should have to pay to have the oven fixed or any of their appliances for that matter with all of the issues that they have. I am just appalled by them.

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