I'm so sorry to hear about this experience! Can you please send us an email at email@example.com with any ticket numbers you may have to look into this further?
After 10 weeks of failed customer service from Samsung my only recourse is to go public on as many sites as possible to discourage anyone buying Samsung products. To be balanced the fridge and my phone have been faultless. The dishwasher has been a total disaster.
Purchased from Best Buy in NS it ran perfectly for just under a year before it leaked. Limited warranty so they sent out a third party technician who replaced the door seal - still leaked. So after 6 weeks of back and forth I used cell phone to,film under the machine and the persistent leak coming from the inside somewhere centrally. So asked them to replace the machine -they refused. I asked them to send the engineer back - requests ignored. I went online and tried their chat line, and with the help,of the assistant filled out another work order and four days later again no reply or contact.
So approx for 12 weeks my very expensive top of the line dishwasher has sat idle.
Clearly a manufacturing fault as it leaks all over the electrics onto my cabinets and floor. We have isolated everything and one step from throwing it in the garbage.
It comes as no surprise that while manufacturers try to get the consumer to have brand loyalty in truth it’s all one way. No the minute you try to hold them accountable they sulk and ignore you and in my case probably shred the complaints.
It’s got to the point that I would rather go without that smartphone I was going to replace, the bigger TV or the new fridge - rather than buy any Samsung product.
Customer service is zero - save your money and avoid them it’s really not worth the stress.