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Question

Samsung app disappeared - now have network error 011

by Aug 5, 2015 5:03PM PDT

I have a UN46F6350 - Amazon prime video app disappeared. now when I try to reload it - I get network interference error code 011 - The app has disappeared from the standard listing of apps - I have to search to find it.
I've tried the 8888 or 8844 trick - didn't work
I've reset the apps - didn't work
Samsung hung up on me

What can I do next
Your help would be greatly appreciated

Discussion is locked

3 Posts
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Answer
Next. Call it in.
by Forum moderator Aug 5, 2015 5:08PM PDT

In the USA it's 1800SAMSUNG to ask if they are having server, app or other issues.

What is this Samsung hung up on you?

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Same issue
by Mike Burkstrand Aug 6, 2015 6:37AM PDT

Also had the same issue with the Amazon app disappearing from my TV app list. I will give it another day before calling Samsung to see if they have resolved it.

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Answer
RE: Amazon
by Samsung staff Aug 7, 2015 12:25PM PDT

I apologzie for the inconvenience. This should be resolved as of now. There was some recent updates done to the server that sound prevent this from happening again.

Regards,

HD Tech

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