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Alert

Samsung and their lack of customer support.

Jun 8, 2018 6:24AM PDT

I have a 55 inch 4k flat screen TV which I purchased dec 31 2017 which does not work. It turns on but the picture is black. I called customer service on Monday June 2nd to complain or at least help me (which was too much to ask). They did go over a few steps then told me to wait 24 to 48 hours for a call back. I waited till the 4th of June. When I called back they said the ticket was still pending. I told them I waited 48 hours like I was told and never received a much as an email telling me it was taking longer than expected. By this time I'm already frustrated having a 6 month old tv not working sitting in my living room for 3 days. Then the rep has the balls to tell me that technically I still have 1 hour left out of my 48 hours. So I say to him "are you telling me that your going to call me back in an hour then". To which he replied "No, they went home for the night already". At that point I got pissed and very colorfully asked why the hell he even said that to me if he knew damn well no one was going to call me. I asked to speak to his supervisor where I'm told that hey are going to make me a new ticket with priority l. Guess what it's the 6th of June and still no call and another 48 hours later. I'm going to call again in a few hours to make sure I reached my full 48 hours. Apparently Samsung's idea of customer service is to stall till the warranty runs out.

Discussion is locked

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Check your local state laws.
Jun 8, 2018 10:42AM PDT

In California it used to be and may be true today that your warranty is extended by the time the product is out of service. It's been years since I've worked in this area but hey, worth knowing about.

You can bet Samsung support might not know or offer such advice.

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Me Too!!
Sep 4, 2018 10:38PM PDT

This sane **** is happening to me right now, the SAME problem, the same size samsung tv bought in 11/17. Did you ever get it resolved!?!

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Samsung
Sep 5, 2018 1:17AM PDT

Samsung is quantity oriented company, they have ****** quality.

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Liars and cheats
Nov 22, 2018 8:12PM PST

SCUMBAG COMPANY! ATTORNEY GENERAL NEEDS TO INVESTIGATE THEIR BUSINESS PRACTICES!