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Samsung After Warranty Issues. Capacitor clicking.

by bamboozledbysamsung / November 6, 2010 8:35 AM PDT

I owned a Samsung lcd LN46A540 tv with the Ultra Clear Panel. Beautiful Picture quality. Loved it, thats why I bought it. I had the dreaded capcitor click concern. I contacted Samsung cust service. They agreed to a one time repair. They set up a service call with the local repair center. I was unable to get the local "authorized service center" to come to my house for a repair even though Samsung approved it, so i agreed to exchange the defective TV for a unit of equal or better spec's. I recieved an LN46C550. The new TV has the matte finish panel. I was unaware of this difference when i agreed to the exchange.I dont have a concern with reflection in this room & wanted another Ultra Clear Panel equipped TV. After many calls to Cust service i was "compensated" with a gift card. I still was not happy with the issue & asked for my old set back. Was told that was not possible. A few calls later i was authorized an exchange. Within 1 hour I was contacted by Sean Finnerty in risk solution center. Mr. Finnerty was rude a very short with me. Since the spec's were equal to my old set nothing could be done. Mr Finnerty constantly spoke over me when trying to explain my concern. Mr. Finnerty would not give me the name of his supervisor, so i could not continue my pusuit of my concern. Mr Finnerty also told me the Ultra Clear Panel was no longer available. Guess What? It is available, just not in the 550 series. All Samsung associates were amazing and extremly helpful until reaching Mr Finnerty. Beware of such a small difference that makes susch a big difference in the clarity of the picture you will see. Mr.Finnerty also needs some additional training in dealing with customer issues in a professional matter.

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