Did you solve your issue? I know Electroline (Alpas) here in Cyprus are offering Samsung support. I am thinking to buy the same laptop from UK. I already have a macbook and i know apple service support here in CY is excellent. please advice about Samsung support.
I bought a brand new 900x3c Ultrabok and it lasted me a week but last night i noticed it was too hot and this morning i kept getting messages about that battery being bad. It now no longer works on batery and won't recharge.Battery Bar app shows Wear at 74% capacity 0
It has been on a flat surface at all times.
I expected a thin ultrabook to overheat, you would expect some heat due to small fans, but not to fry the battery in one week,that's just bad design.
My problem is that there is no Samsung service center in my country so it's making things harder.
Any idea how to replace/fix it under warranty in Cyprus?