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Samsung 850 w/expressvu 9200 ir remote

by weiser 1 / December 3, 2008 1:38 PM PST

I just purchased a new Samsung 850 series lcd 52 inch tv. (Nov 2008). As soon as I turned the power on the TV my IR remote for my Bell Expressvu HD Satelite receiver quit working. I contacted Bell and they advised me that it was a problem related to the tv and that I would need instruction on turning something off (on the tv) in order for my remote to work properly. I contacted Samsung and explained the problem and the person I spoke with said that they were not aware of any problems relating to IR remotes with their products. Upon reading various forums it has come to my attention that there is a problem. I was just wondering if anyone knows if there is any information in correcting this issue. Thanks

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IR
by lukster5 / December 3, 2008 6:31 PM PST

there should be a firmware upgrade to correct this issu, go to the Samsung web site and look for it

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Samsung 850 w/Bell Expressvu 9200 IR Remote
by weiser 1 / December 3, 2008 10:01 PM PST
In reply to: IR

Thanks I will do that

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Semi-known issue?
by Samsung_HD_Tech Samsung staff / December 4, 2008 11:01 AM PST

I'd classify this as a "semi-known" issue, maybe?

I've seen several reports on the internet here and there that describe this issue. I have brought it to the attention of our marketing and technical team here at Samsung.

I apologize for the inconvenience. I'm aware that several people are experiencing this issue, and am encouraging a fix for this issue already.

FWIW, the remote functionality will work after a few minutes of the television being turned on. At least, that's what several other people have noted. I will post on this forum if I get feedback from Samsung's engineering department.

--HDTech

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Samsung 850 w/Bell Expressvu 9200 IR Remote
by weiser 1 / December 4, 2008 12:08 PM PST
In reply to: Semi-known issue?

Thanks HD Tech
I have explained my situation to a representitve at Samsung, who has openned a file on the issue. She was going to contact her tech dept as well. She did mention that she has had one other related problem that occured approx 3 yrs ago. The remote/receiver works perfectly fine when the tv is off, but I lose remote funtion as soon as the tv is turned on and will not function even after time passes. The 850 is an awesome tv and I reserched many forums including C-NET who rate the tv very high(I based most of my info gathering on the Series 7)It was suggested to try a harmony remote which I will try tonight. I will post how it goes.

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(NT) Keep us posted....
by Samsung_HD_Tech Samsung staff / December 4, 2008 7:31 PM PST
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RE:SS w/expressvu 9200 remote
by katzzer / December 5, 2008 5:23 AM PST

I had the same issue with a Comcast stb. The TV is mounted on the wall which makes the problem more profound IMO. I'm using a HotLinkPro IR repeater in this case with the components on shelves in a closet behind the TV. Before wall mounting the Hotlink worked well. I have the HotLink IR indicator behind the bezel on the left bottom and the IR receiver also behind the bezel more towards the center. The eye of the Hotlink receiver is facing the wall. I took a sheet of black construction paper and made an enclosure about 6" wide and 1.5" deep. It's closed on the sides and top and open on the bottom to receive the stb's IR signal. The enclosure is of course in back of the eye taped to the back of the case. My thinking was to block the IR emitting from the sets fluorescent back light and allow a path for the remote to bounce its signal. And it works. The blue IR indicator allows for strategic placement of the cover. When the light goes out you?re close. I found when you place the shield, back away from the set because your body can reflect the signal making the blue light come on. It?s a PITA and a shame you have to take such measures with a set of this caliber. Samsung?s firmware fix with reducing the backlight and compromising picture quality is unacceptable

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Samsung 850 w/Bell Expressvu 9200 IR Remote
by weiser 1 / December 5, 2008 12:37 PM PST

Thanks for the info. So far I cant seem to get the Harmony Remote to work either. I think it might be time to take the tv back

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No problem.
by Samsung_HD_Tech Samsung staff / December 5, 2008 1:22 PM PST

Hey, thanks for giving us your feedback.

The bottom line is that I want you to be happy. I'd rather we lose a sale today than lose a customer for life.

That said, I'm addressing this with the authorities that be, and I can't myself make a solution, but I'll encourage one from those who can.

--HDTech

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