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Resolved Question

Samsung 6 series UN65KU6290FXZA

Sep 9, 2016 7:20AM PDT

I just set up my new tv purchased yesterday a 65 inch Samsung UN65KU6290FXZA. The picture is pixelated in certain areas and lags when frames change. I confirmed with my satellite provider HD box channels and settings are enabled. I never had the problem with an older LCD Samsung I just replaced.
Thanks

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Best Answer

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Same here.
Sep 9, 2016 8:33AM PDT

I can't tell much from your post because there's little on what the old and new set was. As we get bigger settings the pixels are amplified so if you went from 32 inch to 65, you might see what you didn't before.

Anyhow, you have a new set and have warranty and support from maker and seller. Call them now before you have to keep it.

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Additional question
Sep 9, 2016 9:10AM PDT

Are you saying that the quality will be more blurt as it gets bigger? When I say pixelated I mean the picture is not clear in sports and it lags. I posted in the title of the post the model number of the new tv which is UN65KU6290FXZA. I don't have the model of the previous. Regardless I have called the seller and they will likely replace as they think it's specific to the tv but just wanted to see if other people also had this same issue.
Thanks

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The thing is
Sep 9, 2016 9:21AM PDT

I didn't find the old setup.

I neglected to write what Samsung does up front because you should be calling them. They usually check that the firmware is current and then do a factory reset. You could do that on your own but it's easier to have them walk you through it.

If the next set does it, DO NOT FALL FOR "you need our 100 dollar HDMI cables" sell. Just use the usual AmazonBasics (about or under 10 bucks) and that's that.

What the old setup is can help explain it. Just like a magnifying glass, a bigger set can show off what was in the picture sent to the TV.

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Answer
I had same issue
Sep 30, 2016 8:45PM PDT

I had the same issue but I noticed that a software update occurred today and I now had access to HDR+. Once I turned that on it was less blurry.