I have a lot samsung products but after today I am going to get rid of them ALL either by selling or just throwing in the trash. In the past three years my refrigerator had to be replaced(thanks to an extended warranty purchased). My dvd and surround sound had to be sent back to Samsung to be repaired. Just before the factory warranty expired. Now my 61' tv has white spots on the screen and i read on this very forum about people having this issue. Of course warranty is expired.
People on this forum had the same problem, no warranty, and contacted Samsung and had their tv fixed. I contacted samsung and was told if it was the chip causeing the dots, samsung would fix. So repairman calls me today and tells me that the work order from samsung doesn't say anythimg about them fixing it.
I call samsung again and give them my ticket # and after being transfered twice, I was told to bad no warranty. I even cited names that have had there tv repaired again to bad your not.
Now I know I am only one person but all business' rely on repeat customers and word of mouth from satified customers. Well I am an unsatisfied customer and will never buy anything samsung again.
Thanks for listening, ups mean reading.