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Samsung 550 series picture problems

by adt0330 / January 30, 2009 11:36 AM PST

I am having trouble with the picture on our TV. I think after my husband tried to hook up our video recorder to it he must have accidently changed the settings. Now the picture appears to cut off on the right and left sides. I have gone into the picture options to try and fix this but nothing seems to work to get the full screen size without cutting off the sides. I have tried the just scan option, 16:9 option, and both still cut off on the sides. Any ideas? Thanks!

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Try picture options in the source (Video Recorder)
by Samsung_HD_Tech Samsung staff / January 30, 2009 11:48 AM PST


It may be possible that the video recorder settings are outputting in a 4:3 mode, which would cut the sides off of the widescreen picture leaving black bars on the right and left sides.

What is the video recorder? Is it a VHS, or camcorder, or DVR?


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digital camcorder
by adt0330 / January 30, 2009 12:07 PM PST

It was a digital camcorder. So I should try to plug the camcorder back in and try to back track and fix the picture that way?

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one more thing
by adt0330 / January 30, 2009 12:21 PM PST
In reply to: digital camcorder

on the right and left sides, the picture just gets cut off short....there is no black lines. I can tell when I see the ESPN logo on the bottom right corner, it's cut off so it only shows ESP.

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Sounds like it's still in Zoom...
by Samsung_HD_Tech Samsung staff / February 1, 2009 2:24 PM PST
In reply to: one more thing

If it's cutting off the "N", it may still be in a zoom mode - either on the television or from the cable box. That said, it does seem strange to me that it's not cutting off the E on the opposite side if it's in a zoom mode.

As far as your digital camcorer, there are usually aspects that you can film in - many camcorders on the market today will offer 4x3 (which will display on your television with black bars on the side) or 16x9, which should either fill the screen or have minor, smaller black bars on the top and bottom.

If you're doing playback of already-recorded content, it will display the way you recorded it, and there's not much you can do to change that. So there may not be a way to necessarily output that so that it fills the aspect ratio of the screen on playback. I might suggest checking your recording aspect ratio setting to see what the recording format is. 16x9 will better fill your screen.

If you still need help with your camcorder, post the manufacturer and model number and I'll be happy to assist to the best of my ability - even if it's not a Samsung product.


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