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Question

Samsung 55" Curve picture dims/brightens in Natural mode

Feb 28, 2015 8:43AM PST

Hi, my Samsung 55" Curve seems to show a dim picture. When I first turn the tv on, the picture is perfect, after a couple seconds it dims noticeably. Not gradual, it's like a switch is flipped. If I press SmartHub and the little SmartHub menu comes up, it brightens again. When I close the SmartHub menu, it dims again. This is in Natural mode. I've updated the firmware and reset the picture settings. Here's a quick video to help illustrate:

http://youtu.be/c43qNEzfg9c

Discussion is locked

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Answer
Always call these in and get a Transaction number.
Feb 28, 2015 11:25PM PST

That way you are covered for future warranty issues.
Bob

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Answer
Re: Samsung 55'...
Mar 6, 2015 4:48AM PST

I'm sorry to hear this! Have you checked to make sure the Eco Sensor is turned off? You can usually find this setting located under the system portion of the main menu.

Regards,
HD Tech