Maybe this is the more common UHD 4K but almost all are in warranty. Let Samsung fix it.
My samsung 4k smart tv keeps freezing and shutting down.
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My samsung 4k smart tv keeps freezing and shutting down.
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Maybe this is the more common UHD 4K but almost all are in warranty. Let Samsung fix it.
The model # is UN55F9000AF
I have unplugged it and factory reset it like samsung told me to and it still does it. The picture freezes, the sound skips and then it shuts off. I can turn it back on and sometimes it will work for hours or days and sometimes only for a few minutes.
The Samsung site looks to have the basic 1 year warranty so make the call and let them fix it. Also, these are pretty pricey to fix OOW so extend the warranty after they fix it.
http://www.samsung.com/us/support/owners/product/UN55F9000AFXZA has a request service link as well as confirming it's a UHD 4K.