Question

samsung 4k tv

My samsung 4k smart tv keeps freezing and shutting down.

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Answer
4K models are pretty rare.

Maybe this is the more common UHD 4K but almost all are in warranty. Let Samsung fix it.

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not under warranty

The model # is UN55F9000AF
I have unplugged it and factory reset it like samsung told me to and it still does it. The picture freezes, the sound skips and then it shuts off. I can turn it back on and sometimes it will work for hours or days and sometimes only for a few minutes.

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I see this shipped March 29, 2015
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Answer
Re: Samsung 4K Tv

I'm sorry to hear this! Please reach out to me directly at qasupport@sea.samsung.com

I would love to look into this for you.

Regards,

HD Tech

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