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Question

Samsung 4k Tv w/ AppleTV stutter during football

OK you guys ready?!?!?!? LOL I am pulling my freaking hair out!!!!!!!!!!!!!! so i just spent the most money I ever have on a 65 inch Samsung 4k, 240 refresh rate TV Model: UN65KS8000FXZA. Everything looks amazing except football and fast moving sports on the apple tv. I use Apple TV for everything!!!! From HBOGo to Comedy Central, Netflix and NFL and it all looks amazing, Except football and any fast moving sports like soccer or tennis. Now the issue is when the ball is thrown it like blinks or when the camera moves fast following a player it gets blurry behind the player. Heres the crazy part.... when its a nationally televised game and I watch through my Xfinity cable box instead of watching it through APPLE TV this issue doesn't exist!!!!! All sports look great no stutter no blur! I bought a 4k cable for the apple tv but the xfinity box doesn't have one. I went back to HHgregg (local electronics store where i bought the tv) and they are befuddled. They said they never heard of such a problem. At first we thought it could be the NFL APP on apple tv...so I used "Apple air play mirroring" from my laptop to the tv and it was the same problem still blurry during fast movements. I also tried watching through the ESPN app and same issue! Then we thought it was the internet so i upgraded my internet to the fastest Xfinity has to offer and bought an ethernet cable to wire the modem directly to the apple tv....still nothing has changed. I went back to HHgregg three times and still nobody seems to have the answer. Why does it look good on cable box but not on the apple tv?!?!?! Would I have this same issue with a ROKU? I NEED to watch REDZONE on sundays what are my options?!?! BAhhhhhh!!!!! PLEASE HELP!!! Thank you in advance to anyone who answered and I am more then willing to answer any questions!!

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Clarification Request
Also post your issue @ discussions.apple.com

In reply to: Samsung 4k Tv w/ AppleTV stutter during football

That will give you some feedback regarding the AppleTV hardware and what you should expect.

All Answers

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Answer
Wait a moment.

In reply to: Samsung 4k Tv w/ AppleTV stutter during football

We covered HDMI CABLES ARE ALL THE SAME at https://www.cnet.com/forums/discussions/samsung4k-tv-football-issues-please-help-the-newb/

The thing is, that if they encode it badly you'll get this effect. I don't have a good answer for you but you have no less than 2 players in any setup. I don't have much more to offer here but you should make it a warranty issue all around and hope one of them fixes it.

One thing I may have missed is "latest TV firmware." Just in case.

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Answer
Hard to beat the box

In reply to: Samsung 4k Tv w/ AppleTV stutter during football

Presumably, you have also upgraded to Comcast's X1 system? I have really had a good experience thus far after we upgraded.

That said, on your Sammy, have you tried turning off each and every video 'enhancement' setting? My gut feeling says that it may be a contributing factor.

Another thing to try is to turn off wifi on your router. I know you said you used ethernet w/o success, but did you actually turn off the wifi signal as well so other devices cannnot connect to that access point?

Did you also try this with another HDTV just to see if it fares better/worse?

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thanks man!

In reply to: Hard to beat the box

I will def try to turn off all the "video enhancement settings" on the tv when i get home thanks. I don't want to turn off the wifi signal because i have my iPad and phone going through it. I mean if all else fails i will def give that a try and just deal with it during football for sure. I didn't even know you could turn off wifi. I also bought an "apple AirPOrt extreme" router I was hoping that would help but it didn't. I do have the Xfinity X1 system as well

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Don't forget to try it w/ another HDTV too (n/t)

In reply to: thanks man!

n/t

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