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Samsung 46A676 screen goes blank with DVD HDMI

by a2dli / December 29, 2008 2:54 AM PST

I bought a Samsung LCD just a couple of days ago. I also updated the TV with the latest firmware. I then bought a new DVD player which I connected to the TV via HDMI. The DVD upscales and sends out 1080p. The first day everything was fine but now the screen just goes blank for like 3 seconds and then it comes back. The sound is fine and continuous but there is no picture for 3 seconds! What should I do??

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by Samsung_HD_Tech Samsung staff / December 29, 2008 4:38 AM PST

Is the DVD player set to check for the best resolution automatically, or did you manually set it to output at the highest resolution?


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manually set to 1080p
by a2dli / December 29, 2008 9:16 AM PST
In reply to: Auto?

actually I set it to the highest output myself. should this matter? it seems as though the TV is having difficulty with the 1080p?

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by Samsung_HD_Tech Samsung staff / December 29, 2008 2:12 PM PST
In reply to: manually set to 1080p

Actually, I was concerned that maybe it was sending too low of a resolution signal. It sounds more like a handshake issue. Unfortunately, I don't have a whole lot of information on your set. Do you know if there is a firmware update on the Samsung website for your location?

Also, does the input you're using also have DVI capabilities? (Usually port 2), if so, try using a different HDMI input on the TV.

Keep me posted!


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Firmware is newest
by a2dli / December 30, 2008 8:01 AM PST
In reply to: Good..

The LCD firmware had been updated with the latest version already when the issue appeared.

But now it seems as though the issue somehow fixed itself... have had no problems today..

But i've read on other forums that this type of problem is common with some samsung LCDs and that the HDMI port has been faulty. Any experience in that area?

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Not really...
by Samsung_HD_Tech Samsung staff / December 31, 2008 5:54 AM PST
In reply to: Firmware is newest

There are a few "faulty" notes on the internet, and in rare cases, it is true. For the mass amount of units we produce, it wouldn't surprise me that a few faulty inputs would be a rare culprit, just like any manufacturer.

However, most of the issues center around connectivity, signal limitations and handshake issues. These are usually fixed by firmware in either the source or the input. From our end, we do everything we can to make sure the input is the best it can be.


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