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Samsung 3600 loses wireless connection

by ckmt / October 8, 2009 2:41 PM PDT

Since the latest firmware upgrades (which added Blockbuster and YouTube), the Bluray player loses the wireless connection after a few minutes. The Samsung call center informs me that firmware updates are like viruses, Samsung doesn't know where they come from, and I should never accept them. That is ridiculous. Does anyone know what the problem is and when it will be fixed?

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Samsung 3600 loses wireless connection
by Samsung_HD_Tech Samsung staff / October 8, 2009 6:34 PM PDT

ckmt,

I apologize if this is what you were told. It's not accurate.

There are no firmware update viruses. Things can go wrong with a firmware update, but nobody is writing virus codes for them or altering the updates in any way.

The firmware updates come from our engineers, who put them up, and we know exactly where they come from - our servers.

If you are experiencing a network problem with your unit, you could have it sent in for a repair, or roll back to a previous version of firmware. Either way, try calling 800-SAMSUNG and see if a different representative might be able to assist you better.

--HDTech

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Improved after re-set
by ckmt / October 11, 2009 3:56 AM PDT

I actually filed an on-line request and got a reply that asked us to re-set. We can now get at least a couple of hours before the connection dies, which is better than before.

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Wireless Connection Issues
by hurt3333 / October 13, 2009 12:25 PM PDT
In reply to: Improved after re-set

I'm having the same issue with my BD-P1600. I use a Netgear Rangemax as my access point. My computers never lose internet access when my player does. It doesn't appear to be a firmware issue as I had the same problem before the most recent version was released.

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BDP-3600
by rcleo66 / April 3, 2010 9:11 PM PDT
In reply to: Improved after re-set

Same problem here also ... During a 2 hr movie I might loose the connection 1 to 3 times. I found out on my own that I needed to turn unit off and back on and get to resume in orde to finish watching the download. I just got the latest software update. I'll let u guys know if there are any improvments on that front

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samsung blu ray player loses wireless connection
by tonycoe / April 7, 2011 7:52 AM PDT

I'm having same issue. Did you find a fix?

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Yes
by my-tech / April 7, 2011 8:08 AM PDT

If you can .... Use a wire.

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samsung blu ray player loses wireless connection
by tonycoe / April 7, 2011 1:51 PM PDT

I think that's good advice. Am going to put in an ethernet cable tomorrow..

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