These devices are not bug free. Apple has a fine model where you head to their store and wait for a genius to sort such things out.
Same for other smart phones.
What do I do? I don't rely on just one phone. I have a cheap under 99 buck smart phone that I can move my SIM card over and restore what I need in about 20 minutes if my main phone tanked.
I hear you. You wish it was better than this but we're not here yet.
My 2 month old Samsung Galaxy S7 reset ITSELF. I lost everything- photos, contacts etc... I tried to enter my Google info to get back in but was impossible. I did not set up phone and tried every Google account without success. I contacted Verizon only to spend hours with them with no luck. Since I became locked out I had to wait 24 hours to retry- which I did for 3 days. I contacted Samsung and they were rude and told me that my ONE and ONLY option was to mail them phone back. Cessili (supervisor) would not even listen to me. It was NOT MY FAULT this happened yet I am going thru hell trying to get my phone to work.... I went directly to a Verizon shop and spent another 4 hours. I had problems with the phone since day one- dropped calls, no service etc.. My husband's cheap phone had service yet I didn't so it was not a Verizon issue- It was a phone issue. In addition, the phone resetting itself is definitely a glitch with the phone which, resulted in my inability to get back on phone- so how do I know this won't happen again and how can Samsung say this is not a warranty issue? Samsung reps exact words were, "The phone being locked is NOT a warranty issue." Well that fact that it is locked is a result of a warranty issue.
Even the Verizon rep who contaced Samsung directly told me that it IS a warranty issue.. But, the Verizon rep told me after speaking with Samsung for at least an hour, my only option is to send PROOF to Samsung that I purchased the phone. He said that he cannot do anything until I get Samsung to unlock phone. Then, I am to bring the phone back to Verizon and he will then submit it as a warranty issue. Now I have to send PROOF of purchase to Samsung. Since I purchased the phone thru Verizon AND the Verizon rep contacted Samsung directly, this is ridiculous. After sending proof I must wait for a call tag, return the phone and wait for Samsung to send it back. IN the meantime, I have to continue to pay Verizon for a useless phone and for service that I am not even able to use. In addition, while in the Verizon store I was told by 2 Verizon reps that other Verizon customers have had problems with Samsung. In fact, another woman who is a Verizon customer has been dealing with the exact issue. This lady has been sending her phone to Samsung for it to be unlocked only for Samsung to repeatedly return it to her STILL locked.
I should not have to jump thru hoops and waste hours and days being frustrated over something that I did not cause. After working with Verizon online I was even told to contact Google for help!! HUH??
All I want is my phone to work and to not have a phone that resets itself. I do not think it is fair that Samsung basically gave me ONE option which is to Samsung's benefit with no consideration for my time and money. HELP!!! I am beyond frustrated.