If you want a fast answer use the chat at samsung.com, in the USA at 1800SAMSUNG or the shop that sold it.
I have a samsumg tv and I can't get any sound to the audio out jack. I have connected wireless and wired headphones but I dont get any sound. I have selected in the menu/sound/speaker settings/ TV sound output the option audio out. I have put audio format in PCM. I have a 60 led TV. Model UN60H. Samsumg does not have a solution. I have reset the tv twice.