General discussion

Samsumg MPG Player

Attempted to download firmware updates for my MP3 player YP-T10JABY/XAA. I've had it in a drawer for the last 9 months as it kept telling me that all the music I downloaded from Napster had expired licenses. (I just dl'd them the night before!)

Called customer service and they want me to pay for getting this serviced after owning for one-year and the player not working for the last nine months. Got transferred to executive escalations and spoke with Keyha (possible spelling) who was unhelpful and rude. SHe told me that she'd make a deal with me. If I could fax them my sale reciept then Samsung would pay for the parts of the unit but I'd still have to pay for labor. (Some deal!)

I'd like some help in getting this MP3 player fixed or Samsung address that I can send it to as it is inoperatable.

Figo

Discussion is locked
Follow
Reply to: Samsumg MPG Player
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: Samsumg MPG Player
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Comments

CNET Forums

Forum Info