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Question

Sam TV remote turns on but touch pad & buttons don't work

Apr 10, 2015 2:49PM PDT

I can turn the TV on and off. I can see the infrared light on the remote when I turn it off and on. But after that, nothing. The touch pad does nothing, the buttons won't command either. This just happened tonight. It worked perfect yesterday.

Discussion is locked

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Answer
Re: Samusng Remote...
Apr 11, 2015 12:29AM PDT

Have you tried repairing the remote? Can you provide us with the model number of the unit?


Regards,

HD Tech

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Re Sam TV rmote touch pad didn't work
Apr 12, 2015 2:17PM PDT

I wrote the letter after much frustration of trying to get it to work and researching what to do. Then right after I wrote it, the touch pad worked again. Go figure.
Anyway, after reading other posts, I downloaded the Samsung app to control the TV with my smart phone. It works fine. Bonus: it's better than a remote because I don't lose it and it doesn't need batteries!
As it is clear the remote that has the problem, where would I take it to get repaired?

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Re: Samsung tv remote
Apr 13, 2015 12:03AM PDT

You can always call in and speak with one of our representatives at 1 (800)726-7864.

Regards,

HD Tech

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Same problem
Jul 26, 2015 11:07AM PDT

Hi,
I had the same problem as it is written above, but now the touchpad remote doesn't work at all. I have tried to repair, but that isn't working.
Before all this happened, I did factory reset to this TV.
I have Samsung UE48H6400AW