Sager Midern responded to a complaint by asking why the individual posted the complaint. The individual probably posted the complaint for the same reason that I will NEVER purchase anything from Sager Midern again... I wouldn't purchase a roll of toilet paper from them.
I bought a high-end laptop (about $2500) in 2000. Right from the beginning there were problems. The only solution that Sager "Tech Support" (and I use those words VERY loosely). was to erase the hard drive and start over again. Microsoft would not help because Sager provides an OEM version of Windows, therefore Sager is responsible to provide support.
When I finally contacted Microsoft as the purchaser of MS Office, the provide a fix that took about 10 seconds (prior to this, Sager had reformatted the hard disk five times). When I told the tech how I fixed the problem, he asked where I got the information. I told him that I was able to get support from Microsoft after I purchased MS Office, and that Sager should have contacted Microsoft as part of OEM vendor support. The tech said "we can't do that because we do not have internet access." My response to that BS: IF YOU CAN NOT PROVIDE COMPETENT TECH SUPPORT, DON'T SELL THE OEM VERSION OF WINDOWS WITH YOUR PC!
The other problem involved the battery failing about two months before the warranty expired. Sager's way of dealing with this was to IGNORE MY REQUEST FOR TECH SUPPORT until the warranty expired, then say that the warranty is expired and that I would have to pay for a new battery.
Sager Midern sells overpriced crap with RUDE, and INCOMPETENT tech support. The also have an F RATING with the Better Business Bureau (BBB). If you don't believe me, see http://www.la.bbb.org/Business-Report/Sager-Midern-Computer-Inc-33000135 for proof.
Keep in mind, the BBB awards A and B ratings to some really crappy companies. You have to really foul up to get a D, let alone an F. However, Sager Midern managed to get the F.
Remember the adage: Caveat Emptor (Let the buyer beware). You have been warned!