Question

Sager Laptop Shuts down when graphics turned up(above 60fps)

Hello,
Lately been having this issues where any game that I turn the graphics up causes the laptop to do a hard shutdown. (completely powers off)
Here are the specs ...
Model :Sager
OS : windows 10 Home
RAM : 16 GB
Processor: i7-7700 2.80GHz
GPU GeoForce DTX 1060
driver v417.35
*note- always play with it plugged in(never on battery)

an example that demonstrates what is happening ...
I play Fortnite with settings set to 60fps ... plays perfectly ... turn it up to 144fps .. instantly shuts down and goes black as soon as the lobby starts to load ...
this happens with other games as well if the settings are too high (presumably over 60fps)

I have checked many forums which mentioned that the GPU driver needs to be updated and there is possibly dust in the fan, but it doesn't seem to be the reason in this case... Anyone have any ideas?

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Answer
Then the news can be grim.

Updating the driver is very easy (I use GeForce Experience) so I'll agree that's not it.

The issue sounds like a bad laptop. If you are able to return it, do so since Sager used to be quite bad about in warranty repairs. The 1060 is rather new so I would not expect this to be a heat issue. Besides it crashes on loading of the game.

Diagnosis? Bad laptop. Get a refund and try another model.

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Answer
I had a 2 Sagers in the past and the

one never needed service and the other was a motherboard and it was a good experience using their support. part of the deal is you pay shipping out to California and they pay it back unless you want it expedited (u pay difference). I first had to contact Sager and create a RMA then they sent the shipping labels. I shipped to them and they gave me updates by phone and last call was about shipping and i had them ship ground which was no cost. I was happy with experience. My second Sager never broke until it was retired and I was very happy with the machine.

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