Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Resolved Question

Sagemcom F@ST 1704 Wireless Router/Modem

Dec 20, 2011 1:30PM PST

Hello, I have recently bought a Sagemcom F@ST 1704 Wireless Router/Modem from my ISP Windstream Communications. I have had multiple problems with it; 1. The internet connection drops almost constantly, sometimes accompanied by the router actually rebooting itself without human interaction physically or by the router login page, 2. The internet speeds on my Fiance's HP Pavilion DV7 are not what they should be, not even when directly plugged in through an cat5 Ethernet cord. She should get around the 350-400Kbps range, but instead gets 10Kbps. If anyone has any suggestions as to how I could fix this I would greatly appreciate it. I have contacted Windstream but since everything on there end virtually seems to check out (Such as speedtest results coming back as what they should) They refuse to send out a technician even though they have records and have acknowledged the drops of the internet. Sometime up to 200 times a day according to them. So please any help at all would be greatly appreciated, thank you in advance.

Discussion is locked

Ray_XP has chosen the best answer to their question. View answer

Best Answer

- Collapse -
Pretty clear to me.
Dec 20, 2011 1:33PM PST

If you have good power then the router reboots are a sign. Not a good one.

It has a defect. Ask for another.
Bob

- Collapse -
Thank you, However
Dec 21, 2011 5:20PM PST

Thank you, However I can not entirely rule out the power. The Electrical in the house does not meet standards and needs to be redone, however it is not like we are constantly experiencing power outages and the like. These same problems where arising with my Belkin Wireless Router and it all started when it was moved to the living room. So the power may indeed be the issue, do you have any suggestions on the download speeds? I just find it strange because all other computers in the house get the right speeds and my Fiance's is the only one experiencing the problems.

- Collapse -
Then we can fix that!
Dec 22, 2011 2:34AM PST

If it is power, then I question why you would post this question knowing there are power issues.

I read your first post and see no reason to suspect power. Let's install an UPS on the router and that's fixed now.

My reply is based on typical setups in North America and if you don't share a detail then I won't know.
Bob

- Collapse -
Thank you
Dec 23, 2011 3:27PM PST

Thank you for the suggestions, I shall call this case closed.