Definitely not recommend.
Support is about as bad as I've ever seen, that goes for both Chat and e-mail support. All they give is canned answers totally irrelevant to the question. They're probably using AI as are some other sites now.
But that's not the worst of it. The software is not just poor, it was actually hurtful to my system. Every time I connected using the software it created another profile & totally junked up my registry and, for those of you who know, cleaning out old connections is a nightmare. I now only manually connect. If you are new to VPN, which I was, I would doubly not recommend it. The underlying service is fine, but bear in mind that this is my only experience with VPN and I am right between San Jose and L.A. with lots of servers available.