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"Safe to turn off your computer"

by ahhwing / July 3, 2004 7:41 AM PDT

A few days ago, my computer was infected with a few spyware. Even though I have clear them all out, my computer now cannot shut down properly. It used to be able to turn the power off by itself. Now it stops at the "It is now safe to turn off your computer" screen. It is the same when I select "restart the computer", it will stop at that screen without proceeding to restart the computer. Can anyone help me? Thanks so much.

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Re: "Safe to turn off your computer"
by R. Proffitt Forum moderator / July 3, 2004 10:33 AM PDT
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Re: "Safe to turn off your computer"
by ahhwing / July 3, 2004 5:07 PM PDT

Thank you for your list. I followed the instruction and go to "Power Options", but there are no APM tab or anything about Advanced Power Management Support. The only tabs I have are "power schemes", "advanced", "hibernate" and "UPS". I'm using Win XP Professional.

1. Click Start, and then click Control Panel.
2. In Control Panel, click Performance and Maintenance, and then click Power Options.
3. Click the APM tab.
4. Check to select the Enable Advanced Power Management Support check box, and then click OK.

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by R. Proffitt Forum moderator / July 3, 2004 10:08 PM PDT

The APM tab not showing is your clue. It's possible that ACPI or APM is not enabled in the BIOS or the motherboard drivers are not installed.

This also happens when XP installs the wrong HAL.

All this is discussed in the supplied articles.


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Re: "Safe to turn off your computer"
by v1c / August 18, 2004 11:13 PM PDT

The info above reference the APM tab works, I had this problem until today and tried everything so I can say that this does work.
I run XP Home SP1 on the NTFS structure.

Thank you ahhwinq


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