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Runtime Error - Abnormal program termination

by mjfuller / January 1, 2005 5:52 AM PST

I?ve searched but haven?t found a post exactly on this issue, so here goes. I?m running Windows ME on a two-year old Dell Dimension desktop. I also run Norton Internet Security (NIS) and Ad-Aware SE Personal. My Norton Antivirus wasn?t scanning and after trying everything I could think of, I uninstalled and re-installed NIS. That started a cascade of errors of which I?ve worked through, all except the following error message:

Microsoft Visual C++ Runtime Library
Runtime Error! .
Program ?\ES\DELL\Resolution Assistant\MotiveAssistant\Bin\MAD.exe
Abnormal program termination

Now I never use the Dell Resolution Assistant, but I know it?s in the Startup queue when I checked with Msconfig. Do I really need that? Should I uncheck the box in Msconfig so it isn?t part of the start up process? I?m wondering if that would then remove the runtime error.

Next I found a tech bulletin from Microsoft (article #316512) that says this error can occur when AOL software is running on your computer. I have AOL instant messenger, but never use it. They recommend removing the AOL software to solve this problem. This seems like odd advice if you actually want to use the AOL software (which I don?t). So I tried to uninstall AOL, but I then received the error message, ?Uninstll has caused an error in Kernal32.dll. Uninstll will now close.? So much for that solution! Now I could spend a few more hours researching how to resolve the Kernal32.dll problem, but I thought I?d post the issue here first.

I don?t know if it?s related, but I ran Trend Micro?s Housecall to scan my computer and I found a couple of Trojan viruses which Norton did not catch, so now I hope I'm virus-free.

BTW, you CNET technicians are great and on behalf of us users thank you very much for all your assistance and saving our butts on a regular basis. Happy New Year to you all.

P.S. To all you posters out there. It would be really nice if when you post, you give the casual reader a clue as to what your subject issue is regarding. Then we can choose to spend time opening your post or not. Using the subject ?ME Windows? or ?Computer Problem? does not tell us anything! Thank you.

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MotiveAssistent is optional.
by R. Proffitt Forum moderator / January 1, 2005 8:11 AM PST
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Problem solved - sort of.
by mjfuller / January 2, 2005 2:29 PM PST

Thanks Bob. Unchecking the Resolution Assistant/Motive Assistant in Msconfig removed the runtime error. As for your second recommendation, I already tried to uninstall AIM and that's when I received the error message for Kernel32.dll and it closes the uninstall program. Should I just manually delete every file or folder referencing AOL and AIM that I can find?

I also know NAV isn't getting the best ratings from critics right now. I'm considering Trend Micro's software. The funny thing is, when I uninstalled and reinstalled the Norton Internet Security I completely deleted all Norton files and registry entries. So then I was asked to activate the software again and the subscription for updates which was due to expire in July was reset for another 365 days! Do you think Norton was asleep at the wheel?

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(NT) (NT) Yup. (to both questions)
by R. Proffitt Forum moderator / January 2, 2005 8:51 PM PST
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