RSG5U Fridge Freezer door handles


I have just purchased a new RSG5UCRS F/F. When I come to install the door handles they won''''t go flush to the door. One hole of each handle goes flush but the other wont and as such leaves a gap from the handle to the fridge freezer.

I have looked and can''''t see any settings/instructions that would indicate why this is.

Any help greatly appreciated

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