I just called this place -- what a laugh.
1st Conversation:
Me: Hi, i was wondering about the warranty on the D100, is it a US warranty?
RC: Who was the first company you called?
Me: What?
RC: Who was the first company you called?
Me: Royal Camera?
RC: You called us first?
Me: Yes
RC: Where did you find our link?
Me: Can't remember, somewhere on the web but not through a search engine.
RC: Where on the web?
Me: Can't remember.
I am then placed on hold (without a further word.) After 5 minutes on hold line is disconnected. I call back.
2nd Conversation:
Me: Hi, you just put me on hold and hung up on me.
RC: (chewing sounds) No i didn't
Me: uh, yeah you did.
RC: No i didn't you're a liar there are 400 people at this company.
Me: Wow, you guys are hilarious, i'm really gonna buy from you...
RC: [Shouting over me as i talk] Now, see, I'm gonna hang up on you...
[we both hang up on each other]
The most rude co reps i have ever spoken to -- actually better characterized as abusive. This place is like something out of the movie "Boiler Room" -- maybe actual cameras are shipped, but definitely not for advertised price without BS accessories up sell that obviates the low priced bait. I guess i should be flattered that i as immediately assessed as not a likely ripoff target and just blown off.
In short ? Royal Camera = a joke, on you if you deal with them.
I recently ordered a camcorder from ROYALCAMEA and I needed it sooner than expected. I spoke with a salesperson in customer services and he upgraded my shipping to overnight without charging any extra! What EXCELLENT customer service. I today's world, this kind of service is hard to find."

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