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Question

Router/PC conflict

May 5, 2018 8:08AM PDT

I have concerns my laptop wireless connection is causing my router problems!
I didn't think my laptop could cause a router to lose Internet connection. But I have had two situations when my laptop has been connected to a router and other connections have dropped at the same time. But when I disconnect my laptop, the other connections stay up! My home situation is similar, though it doesn't kill other connections, just shows an intermittent Internet on the laptop.
Any help with what my laptop could be doing to the router would be welcome.
Nigel

Discussion is locked

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Answer
I'll share I've seen this.
May 5, 2018 8:35AM PDT

The fix is not always the same. Sometimes a driver sometimes a new WiFi card.

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Answer
Reconnect and check.
May 9, 2018 12:17AM PDT

Do you see the same issue when you reconnect the router?

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Thanks, but...
May 9, 2018 12:41AM PDT

Thanks, but which router?
I have had the problems when connected to two routers (which weren't mine) as well as disconnections from my own router which maybe related to the problem.

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Answer
Could be bandwidth being consumed or Laptop configuration
May 10, 2018 7:57AM PDT

There does seem to be an issue with the way your Laptop is communicating with both the routers.
The fact that when you connect the laptop, there is a loss of connection but when you disconnect it works there seems to be limit on the bandwidth supported by the router.
Also make sure there is a firewall configured and updated so viruses from other devices like your laptop will not drop the connection.

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Router/PC conflict
May 10, 2018 9:55AM PDT

Thank-you again.
I have checked and the Windows Defender firewall is on.
You imply that my laptop is taking too much bandwidth in each case and the routers are dropping the connections to my laptop and other connections because of it. I can see that might be possible, but I would have thought at least my laptop, if it is demanding too much, would just get the maximum bandwidth the routers could handle. But other connections might fail.

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Answer
Your Laptop is not at fault
May 11, 2018 12:51AM PDT

The consumption of bandwidth by the router is the total amount of data used not only by your Laptop but as well as other connections as you mentioned.
Intermittent connections and drops in connections are just indications that the router’s consumption of date during that point is reaching its peak.

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Answer
Windows Defender Firert c;wall may be the cause
May 24, 2018 6:57AM PDT

See if you can either get a skilled IT person to check the configuration of the Windows Defender Firewall or you can switch off the firewall and check. This may be the cause.