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Router and Internet Connectivity help

by ryuuen / September 18, 2008 5:02 AM PDT

My internet connection (DSL 128kbps) stopped working a few days ago. The router(netGear) doesn't detect the internet connection even if the DSL cable is plugged in just right. I already tried replugged the cable, resetting the DSL modem and even trying another router (linksys) but to no avail. I also tried cleaning up the receptors and still it doesn't work. How ever the connection works if you plug the cable in directly to one computer's LAN socket.

We called our ISP provider already and they say that it's not a problem on their side.

Please help.

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If It Works When You Plug Directly To The Modem..
by Grif Thomas Forum moderator / September 18, 2008 5:07 AM PDT

...then it sounds like you need to replace the router, or did you change some settings on the router.. If nothing else, try turning OFF the computer, then turn OFF the router, then turn OFF the modem.. If there is no on/off switch, unplug them all. Once that's done, wait ten minutes, then turn ON the modem, wait 2 minutes to let it reinitialize, then turn ON the router, wait 2 minutes, then turn ON the computer..

If that doesn't help, try a new router.

Hope this helps.

Grif

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still no avail
by ryuuen / September 18, 2008 11:28 AM PDT

I tried doing your suggestion but there's no improvement at all.
I also tried a new router and it still doesn't work

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(NT) Tried New Cables Yet?
by Grif Thomas Forum moderator / September 19, 2008 3:29 AM PDT
In reply to: still no avail
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still
by ryuuen / September 19, 2008 8:18 AM PDT
In reply to: Tried New Cables Yet?

yes, I did try new cables too. But still not working

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DSL Issues
by helljack6 / September 19, 2008 9:15 AM PDT
In reply to: still

Is there a reset button on your netgear router? If so, try this:

While holding the reset button in, unplug the power, wait 20 seconds while keeping the reset button pushed, plug the power back in, wait another 20 seconds while still holding the reset button, then release.

When you connect directly to the DSL modem, can you browse to a webpage, use any messaging programs or anything like that?

Also, where are your filters plugged in at? They should be plugged into every phone port EXCEPT the one that feeds the DSL signal to the modem. And there shouldn't be on anywhere in the chain between the modem, router and the computer. I know it sounds obvious, but you really didn't describe your set up so I can only speculate.

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Try this
by PudgyOne / September 19, 2008 12:37 PM PDT
In reply to: still

Tale the ethernet cable from the DSL Modem and connect it your computer. Turn off the wireless and restart your computer.

Do you connect now using just the DSL Modem and the ethernet cable connected to your computer?


Rick

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What you know.
by Renegade Knight / September 20, 2008 1:04 AM PDT

You know it's not the computer.
you now it's not the ISP.
You checked 2 routers and the problem remains. it's probably not the router.
You tried a new cable. No change.

the only thing you haven't tried is your DSL modem.

The process of eliminatino works.
First try the reset mentioned above on both the router and modem. It's cheap if it fixed the problem.

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