Rollback vs Disk Image backup

I was in touch with Acronis tech support and they said the following:

"Norton Go Back modifies the type of existing partitions (FAT16, FAT32, NTFS, etc.) into its own format, making them incompatible with the existing partitioning/imaging software while Go Back is active. This way Norton Go Back prohibits other applications from changing the partition table. To have Acronis True Image functional to its full extent you will need to disable Norton Go Back first. There is a known issue with Norton Go Back."

You seem to be knowledgeable regarding these programs and I was wondering what you make of this.

Thanks

the saving grace is XP and Vista have built in roll back/go back or whatever it's called. However in the event of a major disk corruption that cannot be fixed by 'go back' or a mechanical disk failure .. the only saving grace is to have a disk image that you can restore.

VAPCMD

GoBack doesn't actually "modify existing partitions into its own format." Rather, it replaces the MBR and partition table. Also, it is possible to change the partition table, just not within Windows while GoBack is enabled. Thus, I don't entirely agree with their response. However, as they said, TrueImage would not function to its full potential. (ie Acronis Startup Recovery Manager) As to the base functionality of simply cloning a partition, from what I know of both applications I believe it would still work, at the very least using the bootable TrueImage CD, though I have not tried it myself.

John


P.S. If choosing between TrueImage and GoBack, using the incremental/differential update feature of TrueImage will get the job done and is far less prone to malfunctions and incompatibilities than GoBack.

Thank you John, I appreciate your input. I am going to follow your advice to use True Image. It does take a little longer to use than GoBack but this is a small price to pay for the assurance of knowing that it will be functional when needed! It would have been nice to be able to use both programs simultaneously, but since I am not overly computer knowledgeable, (I'm no dummy but certainly don't have your expertise) I want to avoid any complications when a major problem requires a restore.

Thank you again.

Herb