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Question

Roku Comcast Beta Streaming App

Mar 13, 2018 12:55PM PDT

I purchased a Roku Premium Streaming device after reading about the availability of a Xfinity Beta App I could use to access the same programing I get through my Comcast subscription without needing a cable box, and most importantly having to run coax through an inaccessible exterior wall. After two months of trying and countless of support exchanges with Comcast & Roku, I have been unable to make this work. The available literature in Comcast's own website states that this set up will work with customer owned modem and wireless access points. It seems that the app expects to connect to an Xfinity in home wireless network. I have Xfinity internet, but not rented modem or wifi routers. Everyone I have spoken with at Comcast just says it should be working, but so far I cannot get past the activation step. I've had Comcast techs out to no avail. Has anyone run into this?

Discussion is locked

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Answer
Re: streaming app
Mar 13, 2018 1:43PM PDT

It's a beta, and beta's aren't guaranteed to work. You tell the maker there's a bug in it, and - with some luck - they will fix that in the next release. Did you file that bug report?

I assume all conditions mentioned in https://www.xfinity.com/support/articles/xfinity-tv-app-on-roku-faqs are fulfilled. If not, it makes sense that it doesn't work.

Post was last edited on March 13, 2018 1:46 PM PDT

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Answer
The times I ran into this.
Mar 13, 2018 1:57PM PDT

The client didn't have the Comcast cable box. It appears the requirements (see Kees reply) are very stiff. If you are missing any of the items then it doesn't work.

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Roku Comcast Beta Streaming App
Mar 14, 2018 9:56AM PDT

Every requirement enumerated in the Xfinity web page has been satisfied, Compatible modem, one Xfinity recorder, one Xfinity digital cable box, two Xfinity Adapters. The app does not work. The issue appears in multiple forums reported by others for a long time. There are reports in some forums that once Comcast "did a modem refresh" things began to work. That has not worked for me. I've reset the modem many, many times; including hard resets to override stored settings. There is something associated with the modem that may be at the root of the issue. The field techs Xfinity sent out physically verified my facts and opened a ticket specifying as much. The techs were dumbfounded that anything worked at all. They said they could not ping the cable modem connected to their line which they could visually inspect it and verify the HFC MAC ID on their system matched the one on the device. I have Xfinity internet service, and cable everything works not heard another word from Comcast.

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Then as Kees noted, BETA is the problem.
Mar 14, 2018 11:01AM PDT

Beta apps are like this. If Xfinity can't fix it, report it up the chain there. They hold all the information and code to fix this.

Now if there is something untold like you have the firewall enabled on the router, well there's that. What's not stock? (Firewalls are not stock!)

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Something amiss here
Mar 14, 2018 2:56PM PDT

I am extremely fluent in Xfinity and their associated equipment.

Please provide all makes/models, including all modems, gateways, routers, both owned by you and by Comcast. Also, please give network and setup/cabling/wireless specifics so we can look at that. Be verbose.

If they can’t even ping the cable modem, houston we have a problem.