What are the specs on your machine, and what applications are you trying to run?
If you have gotten ripped off by this company, please contact me at naokothewarrior@yahoo.com. I have been dealing with them and trying to get my computer fixed for over 6 months with no avail. Maybe strength in numbers will help in trying to get some satisfaction for the customers who have not gotten close to what they have paid for.
I had/am having the most horrible experience with this company. I bought my system and it didn't work from the beginning--it froze everytime I tried to use large files, or play games, or used certain software, etc.
By the time I could actually make a 2 hour (one way) drive to the company, a couple months had past with trying to make do with the situation. All they did was run system testing overnight and sent it back to me, even though I told them the specifics on when my system was crashing, what error messages I got, etc.
I made the drive to bring it back to them a second time, and asked if I could get a refund, or a new system. It was past the 30 day refund period so one of the tech support employees, Gret Tiangco, promised that everything inside the computer would be replaced so it was pretty much like getting a new computer. WRONG. They only replaced the motherboard and added a new CPU fan and my system still crashes at random times. I finally got the computer back after they sent it to the wrong address in Massachusetts (I live in CA), because that was the address on the credit card used. They sent it to the wrong place even though they sent it to CA twice, and knew I brought it in from L.A.; I even left a note reminding them they said they would replace everything and left the address to send it to.
The tech support people were very rude--Gret Tiangco and Benny Ho in particular.I don't know what triggers the problem. Sometimes it will work for days, other times it will crash every 5 minutes. They told me that I need to simulate the problem for them, but I could be sitting there for days before something happens to it again. Bottom line is it is they are the tech support and repair techs, they are supposed to be able to figure out what the problem is based on the information I give them. Their website claims they have excellent tech support services. Gret even discriminated against CyberPower's own employees for not fixing the computer right "because they are Asian." I don't have the time or money to be driving to and from CyberPower Inc. just because they can't fix the problem (and don't replace the system), or make the problem worse!
Everytime we ask to talk to the supervisor, who they say is named Eddie Vong, he is never there. They tell us to leave our number and a message so we do, but he never calls back and is always "in meetings" and "comes in at different times throughout the day." I wouldn't be surprised if he doesn't even exist.
Since they won't give me my money back (which is all I want at this point), we are just going to the Better Business Bureau and contacting product reviews in magazines that convinced me to buy the product. I was without my computer for over a month, and it still doesn't work. If anyone has had a similar problem please let me know how the issue was, or wasn't resolved.
Naokothewarrior@yahoo.com
Better Business Bureau on CyberPower:
-------------------------------------------------------------------------------- This Report was developed from various sources, including the business, governmental agencies, and the experience of the company's customers. For further information contact the Better Business Bureau of the Southland 315 N. La Cadena, Colton, CA, 92324 (909) 825-7280 -------------------------------------------------------------------------------- Cyberpower Incorporated 4802A Little John Street Baldwin Park CA 91706 Business Started: 01/01/92 File Open Date: 07/10/98 Last Report Date: 08/16/02 Principal Contact: Steven CHV Phone: (626) 813-7730 Fax: (626) 813-3810 EMail: cyberpower@cyberpowersystem.com Web Address: http://www.cyberpowerpc.com Bureau ID: 13080817 Member Status: Member Join Date: 03/15/99 Nature of Business This company's business is a computer dealer selling via the internet. Bureau File Experience Some complainants allege they receive defective merchandise. Other customer complain, they experienced inadequate technical support, or encountered difficulties contacting the company to resolcve problems. The company has responded to all complaints by issuing RMA's for exchanging defective products, providing refunds, or offering additional assistance. Some complaints are closed as disputed, meaning the customer was not satisfied with the company's response. We advise careful evaluation of the company's technical assistance, servicing, and refund and exchange policies prior to ordering products. Some companies may require purchasers to ship computers back at their own cost and often bear the burden of time lost without a computer. This company is a member of the Better Business Bureau, and has agreed to membership standards which include a commitment to ethical business practices. The Better Business Bureau does not endorse, recommend or disapprove of any product, service or company. Why would you buy a computer from a company that can not even support their own product? Buyers beware.
Also: There is another company running out of the same building as CyberPower, with the same products. They even share the same fax number. The website to this company is http://www.buyxg.com

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