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Right clicking folder in Win Explorer...gets Error

by rando / September 16, 2004 8:28 PM PDT

Would be curious to find out if anyone else has run into this problem. When I right click a folder or file in Windows Explorer to look at the properties of a folder..I get an error and a "Send message to Microsoft" window...then it will shut down explorer.

Any Ideas....thanks.


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not a good sign
by AussiePete / September 16, 2004 8:53 PM PDT

when did this start to happen and can you think of anything you may have done to cause it??
First thing though do a virus and spyware check, as well as a reg error check.
If that fails try a restore point.
It's not a good sign when the context menu plays up!
Also have a look at the details of the error message that will be sent to microsoft - use the important words from this message to do a search MS knowledge base or search the web using

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Re: not a good sign
by rando / September 23, 2004 11:36 PM PDT
In reply to: not a good sign

Thanks for your tips.....I tried installing SP2 after having this problem to see if it might fix it....ha...but it didn't.

Will try the knowledge base look up.

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Re: Right clicking folder in Win Explorer...gets Error
by Drink151 / September 16, 2004 9:51 PM PDT

Did this start with SP2? I get the same problem when I upgrade. I can right click on open space but if I try to right click on a file I get a crash. Dr. Watson stops working and Explorer crashes.
Tried updating drivers but still no luck had to go back to before update to fix it.

Self built system
ASUS A7V333 motherboard
AMD 2100 Processor
Nvidia Gforce 4 TI 4200

Any ideas?
Thanks for your help.

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Re: Right clicking folder in Win Explorer...gets Error
by sabrewolf / October 11, 2004 12:41 PM PDT

I had the same problem after installing service pack 2. The way to fix it is to uninstall dr. divx from your computer. That fixed the problem for me.

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Re: Right clicking folder in Win Explorer...gets Error
by james1950 / September 23, 2004 9:31 PM PDT

Hi: Does anyone know how to fix this problem with explorer as I have same thing trying to rt clk C: drive in XP to do a scan disk. Is only way to run scan disk.
Thanks to anyone who helps us out on this.

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Re: Right clicking folder in Win Explorer...gets Error
by viperone / September 23, 2004 11:19 PM PDT

I suspect it to be a program bug. Normally happens my folders (especially if it?s copies)on the desktop.
Mine prob?s was solved with placing the folders(the originals) on another drive(i have partition)or by renaming them.

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For all with this problem. Use ShellExView ...
by Cetin Denislam / September 24, 2004 12:28 AM PDT

Download ShellExView v1.01 (Freeware).

It'll display the details of shell extensions installed on your computer, and allows you to easily disable.

Good Luck,


Trying to unweave, unwind, unravel
And piece together the past and the future,

T. S. Eliot

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Re: Right clicking folder in Win Explorer...gets Error
by moe8046 / September 24, 2004 1:37 AM PDT

i had the same problem the other day i think some files are corupt i enede up restarting my computer from scratch but first you mite want to try reinstalling files that are damaged or missing thet way to do this first you need the windows cd and in the run command line type the following undocumented command SFC /SCANNOW this will repair any missing or corrupt files

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Re: Right clicking folder in Win Explorer...gets Error
by abinadab / September 24, 2004 2:27 AM PDT

I have XP pro, and I installed the sp2 service pack....I found that I could not right click on any icon or file....I removed the sp2 service pack and that fixed the problem....the same lock up and error msg you got I got. I tried to install again, making sure no other programs were protection or any thing else..same problem came up..I will call Microsoft as soon as I get a half a day free..

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Re: Right clicking folder in Win Explorer...gets Error
by Drink151 / September 25, 2004 10:21 AM PDT

Finaly fixed my problem like this. I had to uninstall and reinstall all my programs till I got to Shred XP. As soon as I removed Shred XP it worked fine no more crashes.

Hope this helps someone else.


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also have same problem with right clicking folder and error
by cntrydds1 / March 9, 2009 12:42 PM PDT


I too am having problems with right clicking on folders and such and getting "Microsoft Explorer has encountered a problem and needs to close". In fact, when I click on the delete key, it also comes up with the same error. Not sure what the problem is but hope to get it cleared up soon. Have tried to change the parameters in My Computer, under properties. Have gone to the advanced tab and have been playing around with that without any luck. Have defraged the computer, cleaned up the system register and more without any luck so far. Tomorrow is another day.

My email address is if you were to find the answer. Thanks and best of luck to the both of us.

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