Rewriteable DVD not recognized - All other media recognized

by justvineet Jun 13, 2009 12:25AM PDT

Hi,

My laptop does not recgonize DVD+/-RW. It recognizes all other media except rewriteable DVD.

Following are my specs
OS: Windows Vista Home Basic
Laptop Brand and Make: Sony Vaio N Series (VGN-N37GH/B)
DVD Drive: Sony DVD RW AW-G540A ATA Device
DVD Media Brand (which I tried): Sony DVD-RW

What I've tried:
1)Reached out to Sony support and they suggested removal of upper filter and lower filter as per Microsoft KB (http://support.microsoft.com/kb/314060)
2)Uninstalling Roxio and Nero
3)Reinstalling Nero

Not sure what is wrong where and sony support as usual is not helpful...
Please heeeellllllppppp......

Discussion is locked

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How old?

by r. proffitt Former Forum moderator Jun 13, 2009 12:29AM PDT

As we pass one year old and on drives that get used we see drive failures. RW media is HARDER to work with so to rule out a software issue I ditch (remove) Nero, Roxio and the usual upper and lower filters then try again with CDBURNERXP (which is fine on Vista).

I run IMBURN, slip in the DVDRW media then wait and then see what IMGBURN reports for the media when I click on the top left hand icon for burning an image to the drive.

This is not an offer to repeat prior discussions about aging drives.
Bob

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Let me try..

by justvineet Jun 13, 2009 2:54PM PDT

Hi Bob,

Thanks for the prompt reply...
Let me d/l CDBUrnerXp and try and if that doesn't work then let me try imgburn also...

Will keep you posted...

Regards,
VJ

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Tried CDBurnerXP...

by justvineet Jun 13, 2009 6:13PM PDT

Tried CDBurnerXP, but even that software does not recognize the disc...

Info: I have tried the same disc on other laptop (Toshiba and HP) and it works perfectly fine there...

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Now change the drive.

by r. proffitt Former Forum moderator Jun 13, 2009 9:26PM PDT

Change the drive and what happens?

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How to change the drive..?

by justvineet Jun 14, 2009 1:42AM PDT

Change the drive!!?? How do we change the DVD drive?? Currently DVD is in F: drive... You mean changing the DVD drive from F to some other drive (like X or something).. How do we do this???

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You seem to be missing it.

by r. proffitt Former Forum moderator Jun 14, 2009 3:01AM PDT

It is the drive. The actual drive. Not a software item, not a setting.

Your posts are not unlike a thousand others where people want a fix for a failing drive WITHOUT replacing the drive. There is not much you can do for them but wait.
Bob

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tried reading normal dvds

by deniceels Jun 14, 2009 12:31AM PDT

on the drive? both DVD-R, DVD+R, DVD+-RW? Have you tried the sony's packaged dvd-burning software? How about setting the burning speed to lower? or matter of fact, burning with a DVD-R or DVD+R media? I notice it is an 8x speed, try burning at 1x or 2x?

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RE: tried reading normal dvds

by justvineet Jun 14, 2009 1:46AM PDT

Hi deniceels,

my response

Q: on the drive? both DVD-R, DVD+R, DVD+-RW?
A: yep... tried DVD-R, DVD+R... and it works fine

Q: Have you tried the sony's packaged dvd-burning software?
A: my laptop did did not have packaged dvd burnig software from sony.. however, it came bundled ith Roxio.. Tried with that also and it gave the same error...

Q: How about setting the burning speed to lower? or matter of fact, burning with a DVD-R or DVD+R media? I notice it is an 8x speed, try burning at 1x or 2x?
A: I could try 1x or 2x, but the problem is that the drive itself is not recognized... so I am not even able to reach the stage where I can adjust the speed...

Anything else that could be of help...

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Additional Info...

by justvineet Jun 14, 2009 1:49AM PDT

Addl Info: I guess the operatingsystem itself is not recognising the DVD-RW. In windows explorer when I click on the DVD drive, it ejects the drive with the message "Insert a Disc, Please insert a disc into drive F:."

I guess it appears to be an OS issue than a specific software issue.. however not sure... Hope this info helps...

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sounds more

by deniceels Jun 14, 2009 2:58AM PDT

like the drive's lens issue in reading the coating of DVD RW media. It might be weak enough not to read it, thus, there's nothing wrong with the OS nor the media, but the lens rather. How about a different DVD coating media (since normal R medias are fine and CD/RW).

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additional

by deniceels Jun 14, 2009 3:01AM PDT

to that, how about trying CD/RW media? It sounds more with issues concerning RW coating of the disc, and with the R-types working, if CD/RW does/doesn't it's seems to me the lens is not having enough power to read DVD RW media of that particular coating, which means, you have to get it replaced unfortuntely.

Rewriteable DVD not recognized - All other media recognized

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