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General discussion

Review of webhost4life.com and it's not good

by jamiejj Feb 26, 2009 10:55AM PST

I had been using Webhost4life.com for 5 years for about the first 4 years I didn?t have any problems except for at the tech support level where you would state a problem and you would get a response from support that often was not relevant, misunderstood or a canned answer. It would normally take 3 or 4 efforts for webhost4life.com to understand and solve my problem. But I could live with that, however as my business grew the problems with them mounted.

One day without any notice they cut off my email service and wanted me to send a letter stating that I do not send spam. I told them I don?t send emails to anyone but my clients and those requesting information and that their own records should be able to show that I do not send mass mailings. After a couple of days with no email they had my mail service back up. This was an omen of bad things to come with Webhost4life.com.

Months later again with absolutely no notice webhost4life.com shut down my website because they said my site was using too much resource (that is another way of saying too many people are looking at your website). I immediately sent an email to the CEO stating that this was very unprofessional to close me down without any prior notice and that I needed to be back up immediately, because I am a small business and this would damage by business. Well the CEO never responded to my email or my next 2 emails to him. It?s incredible that they would state on their website ?NOT satisfied with our service? Email our CEO? only to get more dissatisfaction from trying to contact the CEO.

And this was not just a one time incident that my emails to the CEO of webhost4life.com were ignored. A previous time I had sent the same email to him six times over about six weeks and forward the first email with the original sent date and ensuing dates reminding him each time that he had still not responded to my email and problem to see if this method would get a responses from him. But no the CEO simply does not want to get involved and never replied. Webhost4life.com commitment to customer service is a crock and it is hard to image a company treating their customers like this and still being in business. What kind of lead does this provide to their customer service personnel when the boss is not even customer service oriented? Well let me tell you.

My first response from tech support for their abrupt shutting down of my website after 2 hours was simply to state the exact same information that was emailed to me when they interrupted my service which is ?your website is causing high system resource utilization?. This was their only response to an urgent ticket. They did not tell me what needed to be done or when I would be back up. Ten hours after sending them my urgent ticket and repeated emails to them I was told I had to move to a more dedicate server. Ok, no problem with this accept the link and method they gave me to pay did not work and it takes another 12 hours before I can pay them for the extra service since I had already had 6 plus months credit for the current service. They then tell me the migration will be done ?ASAP? but they won?t give me any time estimate. No matter how hard I tried to get some time frame they just wouldn?t tell me. All Webhost4life.com repeatedly tells me is they are sorry for the ?inconvenience? and I keep telling them this is more then just an inconvenience this is my livelihood, but that concept wasn?t registering with them.

After 4 days of lost business and me sending them many email, chat messages, and help tickets they final put me back up on my old server which I had been requesting many times for them to do until they are ready to move me to the new server. However back on the old server I am being inundated with server errors and service unavailable errors. I am now spending a lot of time responding to my own customers complaints about the difficulties they are having accessing my web pages, and unlike Webhost4life.com I respond back to every one of my clients. Twelve days after paying for the new service and server and receiving a message that my ?payment is verified? I receive a notice, ?Sorry for the late replies, for this case, I will forward this to our account department since there is some payment issue need to be settlement before activate the new account. Once again, sorry for your inconvenience.? Now at this point can anyone not believe you are dealing with a bunch of careless clowns running Webhost4life.com. You would think an accounting issue could be solved in one business day the only accounting discrepancy was that they had not given me credit for the past service I had paid or for the back days delayed in moving me to the new server but expecting a prompt response from Webhost4life.com is a far fetch dream.

Now during this debacle where my business is being severely disrupted the volume of emails I would normally get is drastically down. Even when we send emails within our own network to our own domains the emails are not going through. Many of our emails are not make it to the receiver. When I bring this up to Webhost4life.com they say, ?We are working on the issue already. Please wait and check it later.? Yet 4 days later with untold amount of emails not reaching us and being permanently lost we hear nothing else from them. All told it was almost a month before we were running smoothly on the new server.

Now I will say this I was an idiot for not leaving Webhost4life.com after what they did because six months after moving to the new server they shut me down again without notice late at night for ?running high IO constantly?. After many attempts to get some clarity of what is wrong they say I exceed my limit of 200 GB and to look at my stats. I did look and told them I used less then this last month and was running at a rate of less then 200 for this month so what are they talking about. But Webhost4life.com would not directly answer my questions they simply told me to purchase an upgrade. When I asked to talk to someone they gave me a phone number where I got a recording saying there will be about a 20 minute wait. At about the 20 minute mark the phone disconnected, three more phone attempts got the same results a long wait and then disconnected. When I paid them that night (my urgency was to get my site up quickly) I sent technical support the receipt with all the information showing my payment. In the morning I get an email saying they did not start the migration because I didn?t show paying. This is after sending them a copy of all the details of their receipt to me showing I had paid and webhost4life.com responding back to message with all the detail that I had paid. Incredible! It took 7 days before my ordering system was up and running because tech support would take anywhere from 6 to 24 hours to respond and this was after telling webhost4life that I was losing money due to their delays.

Webhost4life.com is completely unresponsive and uncommunicative to critical customer needs and ownership could care less about the problems they give you. Webhost4life.com is a disaster hosting company for a growing business oriented web site. It was with great relief that I left this arrogant company. Webhost4life.com will sabotage your business. Imagine having your web host shut you down 2 times without any notice because they want you to upgrade your service and then take their time with the migration so you are down for weeks.

Discussion is locked

31 - 60 of 53 Posts
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Manual migration
by jimcolli Mar 12, 2010 11:59PM PST

I think that is a good point.

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WebHost4Life Community Site
by carlif Mar 14, 2010 1:55PM PDT

All, I went and set up a Ning site to provide a central location for feedback about WebHost4Life. It's at http://webhost4lifecustomers.ning.com

I've had my share of issues recently with this company, and I notice a lot of scattered discussion. If we can centralize this, I think it will be easier to understand what's happening.

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Hosting Ownership Change Monitoring
by fhemsher Mar 14, 2010 10:08PM PDT

The ning is good idea.

Can we go a step further...?
Buying and selling hosting companies is very active market. To get some idea of this market see:
http://www.resellerguide.com/articles/buying-selling-hosting-company/buying-selling-web-hosting-company/233

I've been thinking along the line of a monitoring site for ALL hosting company migration problems that occur following sale of the company. Typically this is when most customers take a big hit. If this process is closely monitored across the industry, then customers won't be blind-sided as we have experienced with WebHost4Life. Also, the new owners would be aware that their migration process is being watched closely by folks who understand the migration process and will alert the industry if it is causing major problems for the current customers.

Is it possible for you to rename your ning? Such as "Monitoring Web Hosting Ownership Changes". And begin a new thread, titled: "WebHost4Life New Ownership Migration Problems"
As new ownerships occur, your members can begin a new thread for the new owner.

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CNET HELP! - Hosting Watch Dog
by fhemsher Mar 20, 2010 7:24AM PDT

CNET should have some interest in this debacle of buying/selling hosting companies and the fall-out that occurs. This thread has brought to light the fact that a process must be put in place that monitors the buying/selling of hosting companys. It must be independent of the hosting industry. Therefore, it needs funding from sources where the efficient performance of site migrations are important, and customers are not destroyed in the process.

We are considering creating 'Hosting Watch Dog' with this as its goal. Some exposure and feedback from your readers would be of great help to launch this site.

Thanks so much,
Francis Hemsher

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Same Company?
by mimosa495 Apr 1, 2010 4:24AM PDT

I talked to someone at the "old" support desk, and they claim that they have not been purchased. It is the same company, but they are using a new hosting platform.

I find this hard to beleive since not only the platform has changed, but the company in general ...

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webhost4life.com not much good anymore
by wvtrader Apr 1, 2010 3:56AM PDT

I have several domains at webhost4life.com and cannot get stats on any one domain. I think that the new platform is off shore. They now appear to be a hobby site.

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backing up the database
by sshakibi Apr 15, 2010 1:48AM PDT

what 3rd party backup utility did you use? I can see it in managment studio but can not connect to it.

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Where did you move?
by julianbarabas Apr 27, 2010 2:28AM PDT

I need a new host.

I had the same experience as you (exactly the same!)

I am over this company.

What are some good alternatives people?

PHP/MYSQL hosting
cheap
reliable

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Re: Where did you move?
by twintonex Jun 1, 2010 7:30AM PDT

I would suggest checking out hosthead.com they are very solid, and inexpensive. I have been with them for 7 years now, and can't recommend them enough. Outstanding support an uptime.

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I'm moving on
by thepainguy May 7, 2010 1:49AM PDT

Unfortunately, all of the negative comments people have made about webhost4life are consistent with my own experiences. I was never that satisfied with them, but over the past 3 months they have completely fallen apart.

They are an utterly incompetent organization.

Good riddance.

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webhost4life imbeciles - would like to sue them...
by Debonair45 May 14, 2010 3:42AM PDT

I had my .asp site down for a week a couple of months ago when they tried to switch it to the new platform. What is really frustrating is there's no way of speaking direct with technical support, so my programmer couldnt communicate easily, only through tickets which were very slow. I kept posting tickets and they said it will be working today and never was... eventually they switched it back to the old platform and it has worked as normal since.
Yesterday though i received an email saying they are shutting down the old server on Monday 17th May and need to make the transition ASAP. I've told them to switch it back to automatic to make the transition, but i'm a bit worried i'm going to lose the database and everything on the site with their incompetency...
Ideally i'd like to switch to a different company, but i don't have the money to put into making the transition right now and don't feel i should be paying for this either...
The support are completely f***ing useless!!! There are many hosting companies that have online chat tech support, these ones don't, i wish i hadn't been recommended to these imbeciles. What a headache..

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I totally agree
by chuckcobb May 20, 2010 9:09PM PDT

My site has a SQL Server database and when the migrated it to the new platform in April, it got completely screwed up. They attempted to migrate the database to the new platform, but the new database wound up with no tables and no data. Trying to get this resolved has been a nightmare. I wasted a lot of time over a period of about a month trying to get this resolved and finally gave up and went to another web hosting company. My site was non-functional for almost a month because without the database, customers couldn't register to use the site.

The migration to the new platform has been an absolute disaster and their support staff is overwhelmed with problems. Even the simplest problems need to be escalated to tier 2 and tier 3 and none of the first level support people keep notes on what the problem is - as a result, messages are lost in translation and never get resolved.

Some basic QA would have discovered that my database had no tables and no data when it was originally migrated, but that was never done. I had one issue that was open for almost a month that had to be re-opened 4-5 times because they marked it closed and it wasn't resolved.

Don't do business with webhost4life.com!

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Migrage Domain Name
by johnr11 May 25, 2010 1:41AM PDT

So they did switch datacenters and tech support. They aquired a company and they are moving the hosted servers. To summarize, they are absolutely horrible, clueless, and you should consider moving before you have a simple request.

I have a website that I host on DotnetNuke. I have two domains that would point to the website. I moved the first one and set it up and it was working great on the old company. THey created a temporary host name for me to setup the new site.

When I was readyd to move the domain and repoint the host name, the trouble stared. I started in February...I'm still experiencing problems with currently 4 open support requests.

It took 3 months for me to be able to even get the domain transfered to Tucows, because the old provider would unlock the domain for about 3 weeks, before it would automatically lock again. WebHost4life, would then not do anything until it was to late and already re-locked out. Get them to be responsive and getting it moved took 3 months, and the final straw was when the other provider started billing me, because I had to maintain a redirect pay to our temporary new site.

So I buckle down, call them and they start with getting it done. This takes about 2 weeks and finger pointing. Your on the old platform, the other team said your on the new platform, and neither would deal with the issue. I finally got someone to admit it was on the old and I needed to be migrated (note, they had missed my migration by 3 months, based on the date they provided to do it). They tell me tha t I could be down for 1-2 days, why they make the move..(***...they blamed it on domain refresh issues...Ummm TTL, Hello). Anyways they started on Saturday and Monday I was still down, and was calling them Sunday, Monday all day.... I finally get a support update saying it's resolved. The didn't move the servers. The didn't fix the domain, they just created their own redirect. So...another week of calls. They then manage to move the server and database to the new site. We'll kinda of. They lost data from the database. They moved everything and provided me with no informaiton, server, usernames, passwords, etc.. I finally get that but I don't have permissions to see the databases in MSSQL. I end up figuring out that they now have two servers. One is on the old site, with one domain pointed to it, the other on the new site with a domain pointed to it (with no DB abilities).

They still haven't correctly moved and setup the domain...(a one hour task)
They still haven't resolved the server issues.
They still haven't resolved the Database issues..
I've escaled to the managers, a couple of times with no result. They were clueless.

They keep telling me things are fixed, but never address the original request, they just keep addressing things they've broken along the way.

Once on the new platform, the performance is so slow, it's unusable. They're comment...we'll in 2-3 months when the migration is done, they'll be fine...***!!

Avoid them! Don't use them! Switch off of them! Don't wait, they are an absolute joke.

Their support ticketing system is absolutely awefull!

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WH4L Migration Nightmare
by cmware-23516664253042412212267842488152 May 25, 2010 12:52PM PDT

I thought it was just us. WH4L support told us it was just our sites, and others had migrated without problems. What a load of cr*p they spread.

We only joined a couple of months ago, and had just finally got all our sites up and functioning correctly on the old platform.

We received an email one morning last week stating our sites had been migrated, and when we checked ALL were down, and nothing was being done about it. Some are pretty simple ones. We tried accessing our WebMail. ALL werent working.

Its been a week now and we have about 10 support tickets open. The reponses are slow, and usually not address the actual point. Tickets are 'combined' with others, stating they are the same problem, when they clearly are NOT. Some are marked as 'resolved' with irrelevent replies.

All but one of our sites, are 'up' now, but none of them have emailing working yet, and we cant maintain any of them because we cant get to the data in the MS SQL databases.

One site had 2 copies of the same database in Control Panel. How? Who knows. And worse, neither of them are up to date. But strangely, the data being displayed by the site is more recent (the config file has been changed to point to another db we know nothing of and cant see... who is editing our web.config files without telling us ?).

One site the database isnt even there at all. Well, it is, but there are no tables or stored procedures in it. Not hard too notice for WH4L really ? Did they actually test there migration process at all ?

None of the sites have email working. the smtp settings in our web.config files no longer seem to work, and we were told in the support ticket they hadnt changed anything.

We have also deduced our SQL Server 2005 dbs have been migrated to SQL Server 2008, so we cant access them with SQL Server 2005 Management Studio.

We can no longer upload directories of files through the control panel in the new platform. We were told we would have to buy an FTP client and use FTP.

The url for checking WebMail changed, but no-one told us. We could get in for about 2 3 days, but havent been able to get into WebMail at all for the last 4 days now. And WH4L just keep telling us it works for them. Well, that makes us feel so good.

And to top it all off, the new Control Panel is so SLOW it is near unuseable for us.

Its a complete shambles. We had no warning. We werent told settings would changes. Support keep telling us nothing has changed for them, and we dont see any sense of urgency to fix anything.

It would be nice if we could say, 'well at least they fixed it all in the end, so we'll stay with them', but right now, the only solution for getting our sites fully working again, and re-deployable, is to find another hosting company.

Anyone know of good, reliable reasonably priced ones that support, SQL Server, .net and MVC ?

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Any Resolutions?
by SCDesmond71 Jun 11, 2010 3:36AM PDT

We are now in the same mess with one of our sites being lost in transition on WebHost4Life. For those who posted similar problems earlier, were there any resolutions? Any advice on dealing with it (i.e. call support rather than chat)?

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If you take care of your company do not host it here...
by gmmcostarica Jun 11, 2010 4:09AM PDT

After they change tho their new platform I have issues all days... I already lost 10 of my big customers that represents $50k per year... and webhost4life.com do not resolves the issues... if you go into chat it is imposible this is a real chat support conversation with webhost4life.com staff... please do not buy any service here... and if you are a current customer go away NOW!!!

WEDNESDAY 06/09/2010...

Chat InformationThank you for contacting support. Please be prepared to answer your Security Question when we begin chatting. To enhance our security protocols, we'll need you to provide the answer to your Security Question at the beginning of our conversation. If you have not yet set your Security Question and Answer, please log into your account now to set it up. Thank you. Please hold for the next available operator to respond.

Chat InformationYou are now chatting with 'Gladis Stone'
Gladis Stone: Hi Aleks. My name is Gladis Stone, how are you today?
aleks morales: Gladis my web is DOWN www.########.co.cr
Gladis Stone: I apologize for any inconvenience this has caused you. [LOOK THIS A DEFAULT ANSWER... YOU WILL SEE IT A LOT OF TIMES!!!!]
Gladis Stone: May I place you on hold while I review your account and get back to you within 4 or 5 minutes? [LOOK THIS IS THE SECOND A DEFAULT ANSWER... YOU WILL SEE IT A LOT OF TIMES!!!!]
Gladis Stone: Thank you for holding.
Gladis Stone: I have checked the website at: http://#########.co.cr/ and I was able to access it without any issues.
Gladis Stone: Could you please check it once again from your end after clearing the browser cache and cookies?
Gladis Stone: Is there anything else I can assist you with today? [LOOK THIS A DEFAULT ANSWER... YOU WILL SEE IT A LOT OF TIMES!!!!]
aleks morales: let me check
Gladis Stone: Okay.
aleks morales: it says You are not authorized to view this page The Web server you are attempting to reach has a list of IP addresses that are not allowed to access the Web site, and the IP address of your browsing computer is on this list.
Gladis Stone: Currently, we are ware of the issue that you are experiencing with your website.
Gladis Stone: Hence, you are unable to access the website.
Gladis Stone: However, our engineers are working on the issue.
Gladis Stone: Once the issue resolved, you will be able to access the website without any issues. [LOOK THIS A DEFAULT ANSWER... YOU WILL SEE IT A LOT OF TIMES!!!!]
aleks morales: no no no no
aleks morales: I have posted some ticket and I do not get answers from them
aleks morales: look at my hosting ID li#####
aleks morales: there is a ticket with a couple days and i have not answers from them
aleks morales: if you do not fix NOW I will move my 50 websites that I have in this moment with your company to another hoster
Gladis Stone: Our records show that we have an open ticket #7133208 regarding slowness while accessing the URL issue in the account '########'.
Gladis Stone: However, one of our senior engineers is working on it. [LOOK THIS A DEFAULT ANSWER... YOU WILL SEE IT A LOT OF TIMES!!!!]
Gladis Stone: Once the issue resolved, you will receive the resolution from them. [LOOK THIS A DEFAULT ANSWER... YOU WILL SEE IT A LOT OF TIMES!!!!]
aleks morales: TWO DAYS to answer a ticket
aleks morales: I DO NOT HAVE SO MUCH TIME TO WAIT A SIMPLE ANSWER
aleks morales: YOU HAVE TO REFUND ME MONEY
aleks morales: YOU ARE THE WORSE HOSTING COMPANY
aleks morales: YOU KNOW I A GONNA MAKE A WEBPAGE TALKING ABOUT THIS THAT YOU DO NOT TAKE CARE OF YOURS CUSTOMERS
Gladis Stone: We can understand your frustration. However, I will update that ticket with the information that you have provided.
aleks morales: I HAVE BEEN WAITING FOR A GOOD SERVICE BUT NO
Gladis Stone: One of our engineers will contact you with the resolution soon. [LOOK THIS A DEFAULT ANSWER... YOU WILL SEE IT A LOT OF TIMES!!!!]
aleks morales: NO I NEED AND ANSWER RIIIIIIIIIIIIIIIIIIIIIGHT NOOOOOOOOOOOOOOOOOOOOOWWWWWWWWWWWWWWWWWWWWW
aleks morales: PLEASE I NEED YOU TO REFUND MY MONEY
aleks morales: how is it possible that my OWN WEB PAGE IS DOOOOOOOOOOOOOOWWWWWWWWNNNNNNNNNNNNNNNNNNNNNNNNN
Gladis Stone: I will personally ask our engineers to resolve your issue soon.
aleks morales: AND YOU SAY JUST.... WAIT... OUR STUPID ENGINEERSSSSS WILL ANSWER IN ONE WEEK???????
Gladis Stone: However, you will receive the resolution from our customer soon. [LOOK THIS A DEFAULT ANSWER... YOU WILL SEE IT A LOT OF TIMES!!!!]
Gladis Stone: Sorry for typo.
aleks morales: NO I NEED THIS NOOOOOOOOOOOWWWWWWWWWWWWWWWWWWWWW
Gladis Stone: However, you will receive the resolution from our engineers soon. [LOOK THIS A DEFAULT ANSWER... YOU WILL SEE IT A LOT OF TIMES!!!!]
aleks morales: I WILL COPY ALL THIS STUPID CHAT AND PASTE IT INTO ALL WEBS REFERING TO HOSTING
aleks morales: IF I LOST MY CUSTOMERS YOU WILL TOO
Gladis Stone: We can understand your frustration. Since I have updated the ticket with the information now, you will receive the resolution soon. [LOOK THIS A DEFAULT ANSWER... YOU WILL SEE IT A LOT OF TIMES!!!!]
aleks morales: YOU DO NOT UNDERSTAND... I HAVE LIKE THREE MONTHS IN PROBLEMS WITH MY CUSTOMERS BECAUSE OF YOU
aleks morales: I HAVE LOST ALMOST 13 OF MY BIG ACCOUNTS
aleks morales: BECAUSE OF YOU
aleks morales: AND I HAVE TO WAIT??? I NEED A CHAT WITH A SUPERVISOR PLEASE
Gladis Stone: Please hold on for a moment while I see if my supervisor is available.
aleks morales: ok
Gladis Stone: I appreciate your patience. I am researching on the issue but I will return in 4-5 minutes with some more information.
aleks morales: i will be here all day waiting
Gladis Stone: Thank you for holding.
Gladis Stone: I'm sorry, my supervisor is not available right now. He is assisting another customer.
aleks morales: another customer like this that I have a lot of problems???????????????
aleks morales: GREAT... LOOK THIS PEOPLE... WEBHOST4LIFE.COM CANNOT RESOLVE YOUR ISSUES.... SUPERVISOR IS WITH OTHER CUSTOMERS BUT NOT WITH YOU....
Gladis Stone: Yes.
aleks morales: WEBHOST4LIFE.COM CANNOT HOST YOUR WEBSITE BECAUSE THEY HAS A LOT OF PROBLEMS AND YOUR COMPANY WILL LOST MONEY INTO THIS HOSTER
aleks morales: PLEASE DO NOT BUY ANY HOSTING HERE
aleks morales: THERE ARE NO ANSWER FROM TECH SUPPORT
aleks morales: LOOK INTO THIS CHAT... POOR SERVICE!!!!!
aleks morales: GLADIS I WILL PUBLISH THIS CHAT...
Gladis Stone: I have noticed that this ticket is escalated to higher technical skilled specialists.
aleks morales: NO I NEED ANSWERS RIGHT NOW
aleks morales: MY WEBSITE IS DOWN LIKE 20 TIMES AT DAY
aleks morales: I HAVE POSTED HUNDREDS TICKETS I GOT NO ANSWERS FROM YOU
Gladis Stone: I can understand your frustration. I have asked senior technical specialist to have look on your issue.
aleks morales: PEOPLE IF YOU LOOK AT THIS CHAT GLADIS HAS MENTION THIS I can understand your frustration. I have asked senior technical specialist to have look on your issue. LIKE 4 TIMES... IS THAT A GOOD TECH SUPPORT?
aleks morales: I HAVE LIKE ONE HOUR JUST TODAY TRYING TO GET AN ANSWER... AND I JUST GOT THAT ANSWER
aleks morales: GREAT GLADIS
aleks morales: CAN I TALK WITH SUPERVISOR NOW?
Gladis Stone: I am going to transfer this chat session to my supervisor. Please hold on.
Gladis Stone: Hello Aleks, This is Adam Tucker.
Gladis Stone: I have checked the issue that you are experiencing and issue is escalated and given higher priority to it.
aleks morales: ok Adam I have some issues with you
Gladis Stone: Since we do not have access to the tools to resolve the issue, we need to escalate the issue to our technical specialists.
aleks morales: my website www.#######.co.cr is getting down like 20 times at day how is it possible???
aleks morales: i have posted tickets into my hostings... but I got no answers from you
aleks morales: how yo can tell me that is a good service
aleks morales: THIS CHAT IS FOR SUPPORT AND YOU SAY... Since we do not have access to the tools to resolve the issue, we need to escalate the issue to our technical specialists
aleks morales: SPECIALIST TAKES 3 OR 4 DAYS TO RESOLVE A REDIRECT PROBLEM...?
aleks morales: I HAVE LOST 13 OF MY CUSTOMERS
aleks morales: HOW CAN YOU EXPLAIN THAT
aleks morales: SINCE YOU MOVE TO THIS NEW PLATFORM I JUST HAVE PROBLEMS PROBLEMS PROBLEMS
aleks morales: I GUESS... YOU WILL ANSWER NOW... SORRY ABOUT ANY INCOVENIENCE... BLA BLA BLA
Gladis Stone: I can understand your frustration. Since we are experiencing an issue with the server, you were unable to access the website.
Gladis Stone: Our engineering team is working on it.
Gladis Stone: We apologize for any inconvenience this has caused you.[LOOK THIS A DEFAULT ANSWER... YOU WILL SEE IT A LOT OF TIMES!!!!]
Gladis Stone: I have noticed we have now resolved the ticket #7133208.
aleks morales: YOU SEE PEOPLE... NEITHER A SUPERVISOR CAN RESOLVE YOUR PROBLEMS.... SO BE AWARE THAT WEBSHOT4LIFE.COM IS NOT THE COMPANY YOU NEED... I HAVE TO MOVE MY 50 CUSTOMER TO ANOTHER HOSTING BECAUSE THIS COMPANY IS NOT ABLE TO SUPPORT YOUR WEBSITE
Gladis Stone: Could you please check the website now?
aleks morales: OK... WHAT ABOUT THE OTHERS???
aleks morales: CAN YOU TELL ME WHY MY WEBSITE IS DOWN ALL DAY
Gladis Stone: Since we are experiencing an issue with the server, it is affecting website to go down.
aleks morales: BUT YOU HAVE THIS ISSUE SINCE A MONTH AGO!!!!!
aleks morales: HOW IS IT POSSIBLE A HOSTING COMPANY CANNOT RESOLVE THEIR OWN ISSUES!!!!!!
Gladis Stone: Our engineering team is aware of the problem and working towards a resolution as soon as possible.
aleks morales: HOW YOU GUARANTEE THIS IS NOT GOING TO HAPPEN TO YOUR CUSTOMERS
aleks morales: SOON AS POSSIBLE... LIKE A MONTH LATER!!!!! WOW IT IS SO SOON!!!!!!!!!
Gladis Stone: We are in the process of migrating the accounts to new platform and once it is completed, you won't experience any issue.
aleks morales: WELL PEOPLE I HAVE TO GO... BUT AS YOU CAN SEE... WEBHOST4LIFE.COM AS ALWAYS NOT RESOLVE MY ISSUES.... BE AWARE AND LOOK FOR ANOTHER HOSTER... IN THIS COMPANY YOU WILL LOST MONEY, PATIENCE AND THE MOST IMPORTANT THING... CUSTOMERS!!!!!!!
aleks morales: BE AWARE THAT THIS IS A REAL CHAT WITH WH4L.COM SUPPORT... BUT NEITHER SUPERVISOR CAN RESOLVE YOUR ISSUES
aleks morales: ABOUT We are in the process of migrating the accounts to new platform and once it is completed, you won't experience any issue. THEY MADE THIS FROM JANUARY NOW IS JUNE.... SIX MONTH OF ISSUES...
Gladis Stone: As I told earlier, we can understand your frustration and our engineering team is working on global fix.
aleks morales: WEBHOST4LIFE.COM IS THE WORST HOSTING COMPANY WHRE YOU CANNOT HAVE YOUR WEBSITE
aleks morales: I GOT THIS MESSAGE As I told earlier, we can understand your frustration and our engineering team is working on global fix. LIKE 6 TIMES INTO THIS CHAT...
Gladis Stone: We are extremely sorry for the inconvenience this has caused. [LOOK THIS A DEFAULT ANSWER... YOU WILL SEE IT A LOT OF TIMES!!!!]
aleks morales: AND TWO HOURS LATER WE STILL HAVE ISSUES...
aleks morales: GLADIS CAN YOU REFUND MY MONEY??
aleks morales: FROM ALL MY HOSTINGS WITH YOU?
aleks morales: I HAVE 8 SERVERS WITH WEBHOST4LIFE.COM
aleks morales: AND ALL I HAVE PAID FOR IT
aleks morales: ...
aleks morales: WAITING
aleks morales: WAITING
aleks morales: WAITING
aleks morales: WAITING
aleks morales: I HAVE TO GO....
Gladis Stone: Could you provide me phone number to contact you regarding the issue?
aleks morales: SURE +506.######### I HAVE CALLED YOU A LOT OS TIMES AS WELL BUT ALL THE TIME I HAVE NO ANSWERS!!!!!
aleks morales: BE AWARE THAT I AM GOING TO PUBLISH THIS INTO WEBSITES CONCERNING TO HOSTING
aleks morales: I AM TIRED ABOUT YOUR SERVICE
Gladis Stone: Could you place the Support ticket through each account's Support Console so that we can ask our Billing Specialists to have a look on it.
aleks morales: IF YOU DO NOT REFUND MY MONEY YOU WILL HAVE TO LOST CUSTOMERS....
aleks morales: CAN YOU REFUND MONEY OR DO NOT?
aleks morales: WHY TOCKETS
aleks morales: YOU NEVER ANSWERS IT
aleks morales: SINCE A MONTH I PLACE A TICKET CONCERNING TO A CHARGE OF $190 INTO MY CREDIT CARD AND YOU JUST DELETE IR
aleks morales: DELETE IT
aleks morales: SO GREAT!!!!!!!!!!!!!!!!!!!
Gladis Stone: Once you place the ticket via Support Console: http://www.webhost4life.com/support/ , one of our billing specialists will review it and inform about refund if any.
aleks morales: IF YOU ARE GOING TO CALL ME I NEED ANSWERS ABOUT HOW YOU WILL REFUND MY MONEY... I WILL RECORD THIS PHONE CALL AND PUBLISH AS WELL
aleks morales: IF ANY... IIIIIFFFFFFFFFFFFFFFF AAAAAANNNNYYYYYYYYYY?
aleks morales: WOW!!!!!
Gladis Stone: I will ask one of our Phone Support agents to call you at the number provided.
Gladis Stone: There will be a refund amount. Since I can't tell the exact amount, mentioned it as 'any'.
aleks morales: SURE TODAY IS WEDNESDAY... TELL HIM OR HER THAT THIS SATURDAY I CANNOT TALK... BECAUSE PROBABLY THIS CALL WILL TAKE LIKE 3 DAYS!!!?
Gladis Stone: Could you let me know the best time to call you?
aleks morales: IN FOUR HOURS PLEASE
Gladis Stone: Okay.
aleks morales: WELL GLADIS... YOU WILL BE AWARE WHEN I POST THIS CHAT... HAVE A GOOD TIME!!!!!!
Gladis Stone: Thank you for chatting with us. Please feel free to contact us at any time. We are available 24x7.
aleks morales: PEOPLE WHO READS THIS... BE AWARE... YOUR COMPANY IS SO IMPORTANT... GO TO ANOTHER HOSTING!!!!!


FRIDAY 06/11/2010...

Chat InformationThank you for contacting support. Please be prepared to answer your Security Question when we begin chatting. To enhance our security protocols, we'll need you to provide the answer to your Security Question at the beginning of our conversation. If you have not yet set your Security Question and Answer, please log into your account now to set it up. Thank you. Please hold for the next available operator to respond.

Chat InformationYou are now chatting with 'Preston Sanders'
Preston Sanders: Hi Aleks. My name is Preston, how are you today?
Preston Sanders: How can I help you today?
aleks: hi
aleks: preston i cannot access to www.#######.com
aleks: and emails from this domain are not available
aleks: what is happening
aleks: heelllooooooooooooooooooooooooooooooooooooooooooo
Preston Sanders: I apologize for any inconvenience this has caused you. [LOOK THE SAME DEFAULT ANSWER... ]
Preston Sanders: May I place you on hold for 4 to 5 minutes while I review your account? [AGAIN...]
aleks: ok
Preston Sanders: Thank you for your patience. I am still looking into your issue. Can you please hold for another 2 to 3 minutes? [LOOK THIS A DEFAULT ANSWER... YOU WILL SEE IT A LOT OF TIMES!!!!]
Preston Sanders: Thank you for holding.
aleks: ok
Preston Sanders: I'm sorry, in order to assist you, I am going to have to ask a member of our team who specializes in this issue to take care of this for you. [AFTER 15 MINUTES... THEY ALWAYS SAY THE SAME...]
Preston Sanders: You should be hearing from this specialist soon. You can monitor the ticket activity at:
Preston Sanders: http://members.webhost4life.com/member/sconsole/
aleks: I need and answer here... not by ticket because you never answer ticket and you told me you are going to call and nothing
aleks: no no no
aleks: I need my website down NOOOOOWWWWWWWWWWWWWWW
aleks: ok look preston this I am going to publish this chat into hosting websites references about the bad service of your company
aleks: as you can fix this problem
aleks: this is the third site I report this week and you cannot put it online
aleks: how a hosting company has many problems
Preston Sanders: I'm sorry, this issue needs to be addressed by our specialists. I need to create a ticket in this regard.
aleks: I GUESS YOUR NEXT MESSAGE WILL BE... "I apologize for any inconvenience this has caused you."
aleks: NO I NEED MY WEBSITE NOOOOOWW
Preston Sanders: I will provide high priority to the ticket so that it can be resolved as soon as possible.
aleks: YOUR SPECIALIST TAKES ONE WEEK TO SAY NOTHING
aleks: OK PEOPLEO WHO READS THIS CHAT... BE AWARE AGAING OF THIS SERVICE OF WEBHOST4LIFE.COM DO NOT BUY ANY HOSTING IN THIS COMPANY BECAUSE THEY CANNOT RESOLVE YOUR TROUBLES
aleks: IN THE OTHER CHAT THEY SAY THEY CALL ME LATER... BUT TWO DAYS AFTER I AM WAITING THAT CALL
Preston Sanders: We do understand the importance of your business to you, and we sincerely apologize for not being able to provide you with the solution on time.
aleks: IF YOU UNDERSTAND THE IMPORTANCE MY WEBSITE WOULD NOT BE OFFLINE
aleks: IT HAS ONE WEEK DOWN
aleks: AND YOU HAVE NOTHING TO DO
aleks: OK PRESTON CAN YOU TELL ME WHY YOU CANNOT HELP ME NOW?
Preston Sanders: I'm sorry, this issue needs to be addressed by our specialists.
aleks: CHECK THIS OTHER DOMAIN HOSTED WITH YOU ########CR.COM EMAILS ARE NOT WORKING....
aleks: NO I NEED A SUPERVISOR
aleks: PLEASE I NEED A SUPERVISOR INTO THIS
aleks: I DO NOT NEED MORE "I AM SORRY" I NEED SOLUTIONS THAT WEBHOST4LIFE.COM DOES NOT HAVE FOR YOUR CUSTOMERS
Preston Sanders: You can call and talk to our supervisor at 888-306-3780 or 1-602-716-5339.
aleks: I NEED INMEDIATE ANSWERS
aleks: NO CALL ME
aleks: I WILL NOT LOST ANY MORE MONEY
aleks: +506 #######
Preston Sanders: Okay.
Preston Sanders: I will create a call back ticket and forward it to our supervisor.
aleks: PEOPLE... I HAVE LOST A LOT OF MONEY WITH WEBHOST4LIFE.COM THIS IS A REAL CHAT WITH PEOPLE OF WH4L.COM CHAT SUPPPORT
aleks: AND THEY ALWAYS SAY THE SAME... CANNOT RESOLVE YOUR ISSUES...
aleks: THEY "SEND" THIS TO A SPECIALIST AND THERE NO WAY TO FIX THE PROBLEM
aleks: I HAVE LOST MANY CUSTOMERS
aleks: IT REPRESENTS LIKE $50,000 AT YEAR FOR MY COMPANY
aleks: AND WEBHOST4LIFE.COM DOESN'T MATTER
aleks: JUST APOLOGIZE
aleks: BUT NOT TAKES ACTIONS TO RESOLVE ISSUES
Preston Sanders: I apologize for any inconvenience this has caused you.
aleks: YOU SEE THIS APOLOGIZE IS THE 3 TIME
aleks: BUT NOT AN ANSWER
aleks: PRESTON CALL ME NOW
aleks: PRESTON I WILL MAKE A WEBPAGE TALKING ABOUT THE BAD SERVICE OF WEBHOST4LIFE.COM... IF I LOST CUSTOMERS YOU TOO
Preston Sanders: I will not be able to call, Aleks. I have forwarded the issue to our supervisor. You should be hearing from them very soon.
aleks: I WILL PUBLISH THIS CHAT INTO ALL WEBSITES REFERENCE A HOSTERS
aleks: YOU WILL KNOW ABOUT ME
aleks: NO YOU SAY THAT LAST TUESDAY...
aleks: I AM HERE WAITING FOR THAT CALL

Chat Information

Chat session has ended. < WITHOUT ANY ISSUE RESOLVED THEY JUST FINISH THIS CHAT.


IF YOU TAKES CARE OF YOUR COMPANY DO NOT HOST YOUR WEBSITE HERE... THEY DO NOT CARE OF THEIR BUSINESS... AND YOU WILL LOST A LOT OF CUSTOMERS... THIS IS A REAL TESTIMONY...

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Costarican dude
by maxsond Jun 21, 2010 9:30AM PDT

This costarican dude sounds like a complete jerk!

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Run from WebHost4Life, Don't Waste Your Business
by SCDesmond71 Jun 20, 2010 3:46PM PDT

It may sound like a broken record at this point, but like so many others, I was absolutely pleased with WebHost4Life's services and especially their support. There were some occasional blips in the server, but other than that I felt like they were responsive.

...Until this spring

Suddenly our site went down, and no one seemed concerned. Chat support was absolutely worthless. Not only did they not make any sense, but they couldn't find any of our account information. They told us we weren't a customer, but we had been for years and I had to send an invoice to get any assistance.

Turns out that they had moved our DNN site to a "new platform" (whatever that really means) and instead of a Windows server put it on a UNIX box, where ASP does not work. They lost our account information so we couldn't access a control panel nor FTP no get support to acknowledge us.

After a lot of research, I heard of sites being down for weeks and months then having countless problems after the transfer to "the new platform". Everyone I contacted said they wished they hadn't wasted the time fighting support and had instead transferred to another host as soon as possible, so we did.

Here's my advice on what I learned:
- Don't bother with chat support and online tickets (especially to the transition team) will not have any response for weeks, don't bother unless you want a record of your frustration.
- Call support, you'll get a live American.
- Beg, plead, push to get back on the "old platform" where the site will still function and support still does (surprisingly) respond to a ticket within an hour.
- Change hosts...NOW, it won't get any better and your business can't afford it.
- Get the IP address for your mail server on WH4L and point to it instead of mail.<yourdomain>.com prior to the transfer so you don't loose any mail.

Good luck.

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A WH4L customer since 2001
by Singlelatte Jul 13, 2010 8:35AM PDT

I've been with webhost4life since 2001. I've referred numerous people. They used to be great. They are now one of the worst out there. Get off of them NOW!! They have gone way downhill. Support which is what they were known for is nonexistent. The new "platform" is a joke.

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Also Leaving WH4L
by colby911 Jul 19, 2010 5:40AM PDT

I also have been with WH4L for 5 or 6 years. I am pulling all my accounts.

One of them, a DotNetNuke account has had the database corrupted with numerouse collation conflicts. I did not notice that until it was too late. I can't say for sure, but all I know is that I did not have them before transition and they now exist after transition. I have a feeling that it might be the transaction script that moved the database (it was a scripted move using SQL instead of a backup and restore)

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Even after you leave they still shaft you!
by dougal83 Feb 22, 2013 5:09AM PST

I agree that webhost4life are terrible compared to the competition. After LEAVING webhost4life I can say my hosting is faster, more reliable and the support is now superb. webhost4life is ironic as you'll leave. They will however endeavour to still take your money. I cancelled my account in it's entirety and 4 years on discovered that they were still charging me for a domain I had and cancelled. It took the usual 3 weeks of useless canned responses and a complaint to ICANN to get access to the domain to remove my details. I also was forced to go to my credit card company to get a refund. AVOID WEBHOST4LIFE. WEBHOST4LIFE are terrible. WEBHOST4LIFE is poor value for money. WEBHOST4LIFE service is terrible. WEBHOST4LIFE hosting is unreliable. WEBHOST4LIFE customer support is non-existent. WEBHOST4LIFE are criminal. That should help their SEO, bunch of gits.

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Yep, its bad.
by DontFixIt Aug 3, 2015 12:19AM PDT

Just another fcked client here.

Were more or less happy for 5 years -just I didnt have any issue at all or did anything at all- its a very small website for recreational purpouses. Didnt needed to touch anything from years ago but suddenly, wh4l decided that the software module FckEditor is not supported in his servers.

You know what? my website use FckEditor.

Its bad enought to have to change your software because of a hosting policy change, but guess what? you cannot always do it!!!

So if you want a hosting service, and you dont want to possibly have a bad situation years after...just search for a more reliable hosting service.

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Worst of them All
by Popsycho Aug 12, 2015 9:23AM PDT

I have been with webhost4life for around 10 years and they are terrible. I cannot put into words how terrible they are without sounding like I just got out of a bad relationship where I was the one who got dumped. They are severely unreliable, their policy is a big f* you and gives them the ability to be terrible without recourse. And they use it to its fullest potential. I had 7 sites hosted with them at one time. They made a config or server change and they all went down for weeks. After that I had 2 customers, me and a homeowners association. Some problems happen over and over and over ... for 10 years!!! Simple stuff they can't seem to fix. Well, this is the year! I don't care how much work it takes (there is some complexity to it). I am literally afraid to put my name on this because I am certain they would retaliate before I can get moved. It is that kind of an organization, their policy and view of the customer allows it. I am a patient and forgiving person but this is a terrible hosting service.

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