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Question

Return and enter is not working in Samsung Remote

Apr 3, 2016 10:10PM PDT

Hi, A month ago I have bought a 48 inch samsung curved TV model UA4J6300. From lat week I noticed that while playing file from USB i can't able to go previous menu by pressing "return" button. Also can't play a file by pressing "Enter" which was working previously.
Now facing problem while using this TV. Please advice how to solve. I have already tired by resetting the TV and also by factory restore.NO RESULT.

Discussion is locked

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Answer
Sadly it sounds like it needs service.
Apr 5, 2016 1:10PM PDT

Hit Samsung.com and use their chat to ask for other ideas. They usually check your firmware revision and if that fails, arrange for repair.

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New Firmware released.
Apr 6, 2016 11:44PM PDT

Thanks a lot for your reply. I checked that my current firmware is 1305 and new firmware release 1450 but I'm afraid if the update process fails in the middle and everything destroyed. As samsung warranty doesn't support while any corrupt goes while firmware update.

By the way is there any chance that update fails in the middle?

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Same steps.
Apr 7, 2016 8:33AM PDT

If the firmware update fails, it's back to Samsung for ideas and fixes. That issue is entirely theirs to fix.

If you are saying you're fearful of the update, then have a Samsung Tech do it so if they brick the machine, they get to fix it.