If you hadn't said you got online with your old pc, I would have told you, my guess would be everything points to Verizon. In the past, when I was unable to connect, Verizon consistently told me there were no problems on their end. I went through the same "exercizes" as you did a couple of times, then stopped. In my case, it was always Verizon. I'm not saying it's the cause of your problems now, but it's something to consider in the future. It hasn't happened in quite a while, but when it did, I found going to DSL Reports Verizon Forum, helpful. If there are outages or problems, I've seen it reported there. Not always, but a good deal of the time.
Best of luck..
Wiil try to keep this short...this is going on week 3 and I'm about ready to open fire on Dell and their tech support.
Day one...computer was operating perfectly. Turn it off.
Day two...Turn computer on and attempted to connect to internet. It would not connect, keep getting error page.
I call Verizon and they tried finding the issue hoping they could fix it, not to happen. Next day them send a tech.
Day 3He checked everything and still no internet. I hooked another computer up to the router, installed
Verizon software and all was fine. (This PC is 11 years old on Windows 98) The PC in question is 3 years old on Windows XP. Verizon suggested call Dell, as it was not a DSL issue.
One very long call to Dell (whom speak no English and rude)...they had me checking installing and installing more stuff than I knew the computer had. Still no progress. I got the old PC online but its limited in what you can do with and also too old to use. I need to use the new one, as I take online graphic design classes that require 2000 or XP. So I call Dell back and demand to speak to the tech superior...he had me redo everything the tech did, seven hours later no progress.
Then the old PC stopping going online. Another call to Verizon..fixed after a quick visit by techn. He checked the new PC and nothing. I call Dell again, got a great tech and he was stumped as hours went by and no progress was made.
His only suggestion was it back up all files (oh, yeah!) and uninstall the operating system and install it again. Not something that I wanted to do or felt comfortable doing but limited in cash I had no other choice. No progress...the installation disc was defective and had to order a new one.
I'm suppose to call the tech tonight and do this process but would like a second opinion from someone other than a Dell techician. I did try on other suggestion that I found on here but that didn't work.
Any suggestions or advice I would be appreiciated alot. I've never gotten anything but wonderful advice on here.