jbt, Try the AntivirusGold
Removal Instructions at the link below.
Dell Dimension 8400
Suddenly I can't open any applications, open the Control Panel, do any Start/Run commands and especially do a system restore. This is what pops up:
leads to links:
Dell support sent me to
Scan said I had 52 spyware and 1 trojan called AntivirusGold... hkey_current_user \microsoftwindows\cur.... (the rest is hidden)
If I have a trojan it is something that my auto-updated Norton '05 must have missed and I run a free Panda scan every week or so. Of course now I can't open Norton to see if the trojan was quarantined. In fact the only way I can get to (that I have found) the Control Panel Add/Remove Programs is by inserting the Norton install CD and it prompts me to uninstall current program with a hot link that does open Control Panel, but trying to uninstall gives the Windows can't open error message as in the picture.
Dell says my hardware is good & that it is a non-supported software issue and gave me a phone # to their fee-based support. Probably where I will end up, but thought would give a try here first.
Is there any way I can do a restoration? I had thought when purchased the computer back in March that their System Restore program was like Go-Back. Apparently not as I can't get it open and it doesn't appear when I open in Safe Mode.
Any ideas at all would be greatly appreciated.