Windows Legacy OS forum

General discussion

Restore system?

WinXP SP2
Dell Dimension 8400

Suddenly I can't open any applications, open the Control Panel, do any Start/Run commands and especially do a system restore. This is what pops up:

http://img.photobucket.com/albums/v454/Love2Troll/PICT1730.jpg

leads to links:

http://shell.windows.com/fileassoc/0409/xml/redir.asp?Ext=exe

http://filext.com/

Dell support sent me to

http://store.ca.com/dr/v2/ec_Main.Entry17c?V1=677540&PID=677540&PN=1&SP=10023&SID=35715&CUR=840&CID=182827&DSP=&PGRP=0&CACHE_ID=182827

Scan said I had 52 spyware and 1 trojan called AntivirusGold... hkey_current_user \microsoftwindows\cur.... (the rest is hidden)

If I have a trojan it is something that my auto-updated Norton '05 must have missed and I run a free Panda scan every week or so. Of course now I can't open Norton to see if the trojan was quarantined. In fact the only way I can get to (that I have found) the Control Panel Add/Remove Programs is by inserting the Norton install CD and it prompts me to uninstall current program with a hot link that does open Control Panel, but trying to uninstall gives the Windows can't open error message as in the picture.

Dell says my hardware is good & that it is a non-supported software issue and gave me a phone # to their fee-based support. Probably where I will end up, but thought would give a try here first.

Is there any way I can do a restoration? I had thought when purchased the computer back in March that their System Restore program was like Go-Back. Apparently not as I can't get it open and it doesn't appear when I open in Safe Mode.

Any ideas at all would be greatly appreciated.

Discussion is locked
You are posting a reply to: Restore system?
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Restore system?
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Re: AntivirusGold Removal

In reply to: Restore system?

Collapse -
Re: AntivirusGold Removal

In reply to: Re: AntivirusGold Removal

Tufenuf,

Unfortunately, I can't open Task Manager, RegEdit or Windows Explorer.

Collapse -
Re: AntivirusGold Removal

In reply to: Re: AntivirusGold Removal

jbt, Have you tried doing a System Restore in SAFE mode? Another thing would be to go to the link below and download the Fixswen.inf file. Save the fixswen.inf file to your local hard disk, right-click on the file and choose install. If you can't access the internet with the problam computer use another computer and download it onto a floppy or CD then transfer it to the problem computer and run it.

http://vil.nai.com/vil/averttools.asp

Tufenuf

Collapse -
Sorry!

In reply to: Re: AntivirusGold Removal

Tufenuf,

Forgot to say thank you for your last reply. Thanks!

I do have another computer and will hook it up tomorrow and give your suggestion a try. I'm an old guy and totally exhausted after a most trying day.

And I don't know how to System Restore in SAFE mode. Don't remember that that was one of the prompts? Also don't know what command that would be.

my best regards,

Collapse -
Re: Sorry!

In reply to: Sorry!

Collapse -
Fixed!

In reply to: Re: Sorry!

That worked. Thank you so much, tufenough!

Since I have been adding restore points on a regular basis am somewhat certain that the free PC MightyMax scan is what caused my problem.

jbt

Collapse -
(NT) (NT) Glad that it worked & Glad to help.

In reply to: Fixed!

Collapse -
Downloaded problems before

In reply to: Fixed!

Just like your self I have done the same thing and downloaded a program to scan or try and it has messed up my entire system. Now I only download from Cnet.com downloads.

Collapse -
Re: Downloaded problems before

In reply to: Downloaded problems before

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

GIVEAWAY

Enter to win* a free holiday tech gift!

CNET's giving five lucky winners the gift of their choice valued up to $250!