Even if you get the restore working, it could very well be the result won't work on your aunts PC, since it's a different PC. https://askleo.com/restoring-an-image-backup-from-one-computer-to-another/ explains.
You're doing it correctly.All https://www.pcmag.com/how-to/how-to-back-up-and-restore-an-image-file-of-windows-10 tells you have to do now is "follow the prompts in Windows to restore your image file."
So I assume the prompt you get is for a username and password. I don't know if that's normal. Better try to make a new image of your aunts PC to another external disk and see what happens if you restore that.
If it really is a username and password, I expect it should be a username and password valid for both that image and for the PC you run the recovery on. And it could be that it must be a local account and password, not a Microsoft account.
I've never had troubles to restore from an image made by Acronis. Neither the whole system (after booting from the rescue disk), nor individual files (after opening the image in Windows).
But, indeed, the Microsoft variant seems to be troublesome.
For later, remember the purpose of an image backup to overcome a serious issue (hard disk crash, OS ruined) on the same computer the image was made from. For all other purposes a simple file backup is much better, since it can be read on any other PC.
Ok, so here's the situation...
I'll start out with the fact that I'm somewhat tech savvy. I'm 36, and have been working on computers since I was 6. I taught myself BASIC at 10. I'm no expert, but I'm not your average user. I normally search for my solutions on the internet, and know which sites to avoid, and which to trust...that said, I'm getting irritated, and just want someone to hand me the answer, because I don't get what I'm doing wrong.
My ex sold my computer. It was an abusive relationship, I didn't really have a choice.
I have a system image I was able to make beforehand on an external hard drive. I am trying to install that on a computer my aunt had lying around and gave me.
The "new" computer is comparable to the old one in hardware, but better. Both Windows 10, both 64 bit. Old computer was an HP, had I think a 2.3 Gig processor (or slightly under). New one is a Dell, has a 2.5 Gig processor. Old one had 6 Gigs of ram, new one has 8. Both 1 Tb hard drives.
I will add here, that I can see the external hard drive attached via usb.
I did a full system restore on the "new" computer to start from scratch, to get all my aunt's stuff off, so it wouldn't interfere with my restore.
I am able to log into my Microsoft user account, with the proper email and password.
I go to settings, update and security, recovery, restart now.
After restart, I go to troubleshoot, advanced options, system image recovery.
Here's where the problem is. I click on my user name, and enter my password, and I'm told it's incorrect. I'm able to log into the computer, and the website with it. It is an admin account, and always has been since the day it was created. It's the same account on the system image.
Thinking the issue may have been because I changed my password before the restore (because he had all my passwords, and is an undesirable fellow that would try to use it) I attempted the old password. This didn't work.
So off to research I go....turns out it's a common problem, not because I changed my password before the image recovery.
So then I read elsewhere that you have to do this from the hidden admin account. So I activated the hidden admin account by searching cmd in the search bar, then right clicking to run as admin.
I then type into the command prompt (which specifies at the top that it is being run as administrator)
net user administrator /activate:yes
I got the response The command completed successfully.
I then attempted to log into the admin account. I was prompted the password was incorrect.
I then go back to the cmd box (still being run as admin) and set my new password by typing net user "administrator" and "thepasswordIselected"
I then attempt to log into the new admin account with the new password that's been brute set. I am able to.
I reattempt settings, update and security, recovery, restart now. After restart, I go to troubleshoot, advanced options, system image recovery.
Again, I am prompted to click my username and enter the password. I tried the administrator, with the correct password to no avail. I tried my normal username with the correct password, again, to no avail.
What am I doing wrong, or skipping? I may not be a whiz, but if you explain it step by step, I can do it.
The system image on the external hard drive is under 400 gigs. (300 something or other) The space available on the actual hard drive of the "new" computer is nearly 1 Tb, ,so that's not an issue either.
Please help.
Thank you!

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