If in 2014 a factory reset was done, it then was exactly as it was when you bought it in 2011 (except, maybe, your documents were saved, but from what you tell it doesn't seem like that). If you don't have a backup of the documents you made before 2014, they surely are gone than.
It's unclear why you can't factory reset it again, if that's what you want.
What new set of software would you want? The only way to get programs back, by the way, is to reinstall them.
So my ex boyfriend factory reset HP laptop G6 a few years ago. Ive been trying everything to get it back to the way it was when i bought it in2011. Problem is it seems that there has NEVER been a backup. I went to try and restore from a specific time and it only gives me this year. I only have documents that are still saved from 2014. Is all my hope lost because the laptop never backed up? or is there a way I can confirm this and get all my programs back? Also is there a way I can get a new set of software for this old laptop?