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Restart will not work? XP just shuts down, Can anybody HELP???

by lesaylward / April 1, 2004 2:54 PM PST

Every time I select Restart or Log Off, WIndows XP Home Edition, "With all the updates installed", Just shuts down. I cannot restart! Please can anybody suggest a resolution to this problem?
All help will be greatfully recieved, Thank You.

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Re:Restart will not work? XP just shuts down, Can anybody HELP???
by ronclon / April 1, 2004 4:43 PM PST

have you installed any drivers or software before this started? Try to boot up in safe mode by pressing f8 key while starting. if it boots up try to find the problem in event viewer.

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Re:Restart will not work? XP just shuts down, Can anybody HELP???
by David Chan / April 1, 2004 10:52 PM PST

Without details of your system or what tweaks or additions you have made it is difficult to suggest a solution.

But if it has worked properly before you can use System Restore back to when it was able to restart properly.

Bear in mind that it will remove any critical updates and software you have installed since that date.

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''Punt''

1. When the "Shutdown Event Tracker" is enabled, an expected shutdown dialog box appears when users click Start and then Shutdown and if it is enabled when an unexpected startup or shutdown occurs, a dialog box appears to the first person who logs on to the computer and prompts for a reason and a comment. Events are recorded in the "Event viewer" log.

2. For step-by-step guidance and specific examples please read "To restart or shut down locally and document the reason."

Bill Gaston

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Not enough detail for a "do-this!" response, but there is...
by R. Proffitt Forum moderator / April 2, 2004 3:14 AM PST
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